Live & VOD Stream Operations Technician

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE:  Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Reporting organisationally to the IPTV/CATV Manager, the Live & VOD Stream Operations Technician will be a key member of the FIFA26 Technology team, and work in close collaboration with the Technology teams based in Canada, Mexico and Zurich and other key individuals responsible for delivering the Live Stream solutions required for the FIFA World Cup 2026 operations.

The main responsibilities and oversights of the Live & VOD Stream Operations Technician for the FIFA World Cup 26™ include:

• Execute live OTT streaming operations for FIFA World Cup 26™ matches and press conferences, including stream activation, real-time monitoring and incident escalation.
• Validate event streaming workflows and ensure service readiness prior to each event.
• Manage post-event VOD processing, including content extraction, asset validation, metadata verification and publishing to the Media HUB platform.
• Coordinate with Broadcast, Production, OTT providers and internal Technology teams during live operations.
• Maintain operational logs, event reports and document incidents and corrective actions.
• Escalate technical risks or service-impacting issues to the IPTV/CATV Manager.
• Ensure compliance with FIFA26 Technology governance, operational procedures and change management standards

Education & Qualifications

• University degree or technical diploma in Information Technology, Media Technology, Broadcast, or related field (or equivalent practical experience).
• Basic understanding of live OTT streaming workflows and VOD asset handling.
• Familiarity with common streaming formats and protocols (e.g., H.264/H.265, RTMP, HLS).
• Experience working with OTT platforms, CMS systems, or video publishing tools is an advantage.
• Ability to support live event operations and perform first-line troubleshooting.

Work Experience

• 3–5 years of experience in OTT streaming, digital media operations, or broadcast environments
• Experience supporting live streaming operations during events
• Hands-on experience with live stream activation, monitoring, and post-event VOD publishing
• Experience working with OTT platforms or content management systems

Languages

• Fluent in English
• Spanish and/or French proficiency is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools