Legal & Responsible Gaming Associate with German

Company Description

Interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join, it's your game. So let's win together.



Job Description

This role is all about your contribution to the set-up, implementation, development and monitoring of responsible gaming and compliance policies. You will have a key function in satisfactory complaint settlement within our international Customer Service. Furthermore, you will provide expertise to other units within the Entain group on topics falling into the mentioned areas.

• Handling and assessment of customer cases falling into Responsible Gaming field while contributing to the development of the operative framework  
• Proactive customer account reviews and data analysis under Responsible Gaming aspects 
• Provide consulting and expertise to Customer Service and within the group on operative matters with legal, GDPR, regulatory, and compliance implications in liaison with internal and external counsels 
• Complaint reviews, case summaries, drafting of final case resolutions, handling of related settlement communication   
• Collaborate with the responsible teams on internal and external audits
• Contribute to the relevant Customer Support and company-wide projects 

Qualifications

• Interest and/or experience in Responsible Gaming, understanding legal documents (for out-of-court disputes, letters of intent, settlement proposals), mediation, risk management, anti-money laundering, compliance or other industry regulatory environment will be considered an asset 
• Business level of English 
• German (B1/B2) writing and reading comprehension 
• Good level in any other additional language will be considered a plus 
• Willingness to work in shifts 
• Good team player 
• Analytical mind and highly quality oriented 
• Proactive, flexible and stress resistance personality  
• Excellent communication, networking and conflict management skills   
• Motivated personality able to cope with complexity and deadlines 

Additional Information

Benefits:

• Group Bonus plan 
• Share Save scheme 
• Personal Medical Insurance 
• Food Vouchers for 150 BGN per month 
• 25 days of annual leave 
• Multi-Sport Card (Self Contribution) 
• Free subscription to wellbeing app Unmind 
• Monthly support for transport costs and utilities
• Life Insurance 
• Currently a hybrid working module is in place
• Multicultural team of very knowledgeable and supportive colleagues
• Events, sports activities and pro-bono activities
• A modern and dynamic working environment

 

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Sounds interesting? 

Then join us!

#LI-Hybrid

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.