Learning & Development Assistant

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world class member experience. We are looking for a Learning and Development Assistant to join our People Team.

The Learning and Development Assistant is responsible for supporting the coordination and smooth running of training courses and learning events across the business.

The Role

• Book rooms and arrange logistics for training sessions and courses.
• Set up and manage course bookings using our Learner Management System (LMS).
• Communicate course details to learners, tracking attendance and completion.
• Keep training records and systems up to date, including issuing certificates.
• Respond to training queries via the Learning Locker inbox.
• Support the L&D team with reporting, purchase orders and general admin tasks.

Experience

• A passion for L&D, service, safety, and upholding brand standards.
• Strong organisational skills and a keen eye for detail, ensuring all courses are well-prepared and stakeholders well-informed.
• Understanding of the L&D offer and learner journey in order to effectively coordinate bookings and learner experiences.
• Willingness to develop knowledge of the LMS platform to manage course coordination and respond to queries confidently.
• A service-focused mindset with a drive to support clubs and learners at every stage.
• Ability to track and report on learner progress from attendance to certification and, where relevant, employment outcomes.
• Strong communication and relationship-building skills to engage with clubs, support office teams, awarding organisations, and suppliers.
• A proactive, enthusiastic, and ‘can-do’ attitude.
• The ability to work independently and take initiative.
• A collaborative team spirit and confidence in working with stakeholders at all levels.

Our Perks

• 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you take them
• Access to The Peoples Pension, with our contributions at 3% OR Access to Scottish Widows Pension with us matching contributions up 5%
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• Private Dental and Healthcare Insurance – your physical health is important, and we want you to have the access to healthcare should you require it.
• Life Assurance 4x your salary – which we hope you will not need.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
• You will join Virgin Family - where not only can you  communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) 
• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.
• Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.