Lead Fulfillment Operations

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Role Overview 

As a Lead Fulfillment Ops (Team Lead) will work as an Athlete (associates) advocate responsible for engaging internal Athletes (associates) in support of department operations. Team Leads will perform system and manual tasks, identify and resolve barriers for Athletes (associates) and functional areas to meet shift goals for Athletes (associates) and Fans. Role responsibility includes providing support under the direction of a supervisor or department manager. 

How you will make an impact:

• Direct Workflow as Established by Shift Manager or Department Manager 
• Identify Barriers and Seek Resolution
• Support Orientation and Training of Rookies 
• Work Hand-in-Hand with Athletes to Ensure They Succeed in Daily Performance and Production 

What you bring to the team:

• 1 yr. Warehouse Experience, Preferred 
• Demonstrates Effective Communication and Interpersonal Skills 
• Able to Operate Computerized Scanning Equipment and PC Based Programs
• Oversee and Support 25-30 workers
• Able to understand and follow verbal and written instructions with minimal supervision
• Able to multitask
• Must be able to work in a fast-paced environment
• Must be able to work flexible schedules and overtime as needed
• Experience leading a team or department either in a professional or volunteer setting

Where You’ll Work and What’s required:

Work Environment

• Work primarily in a warehouse environment, which may include exposure to extreme weather conditions
• Noise levels vary but remain within limits that do not require hearing protection
• The role requires constant attention to safety, environmental, and health concerns 

Physical Demands

• Ability to stand 8 to 10 Hours per Day
• Ability to Lift up to 25 lbs. Frequently
• May be expected to lift and reach
• May be expected to walk up to 10 miles daily

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

What’s in it for you:

Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.

Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life.