Lead Conversational Developer

We are looking for an experienced Lead Conversational Developer with 5+ years of experience to lead the design, development, and optimization of intelligent chatbot solutions. This role requires a combination of technical expertise, conversational AI knowledge, and leadership skills to deliver engaging, scalable, and effective conversational experiences.

Department

73-436 - Customer Services - CoE

Employment Type

Permanent - Full Time

Location

India - Hyderabad

Workplace type

Onsite

Key Responsibilities

• Lead the design and development of conversational experiences for chatbots using platforms such as Yellow.ai, Kore.ai, or similar
• Define conversation flows, intents, entities, and dialogue strategies to ensure natural and effective interactions
• Provide technical leadership and mentorship to a team of conversational developers and designers
• Ensure best practices for NLP, conversation design, testing, and continuous optimization
• Analyze conversation analytics and user behavior to continuously improve chatbot performance and user experience
• Collaborate with product managers, UX designers, and engineering teams to align conversational solutions with business goals
• Stay up to date with advancements in conversational AI, NLP, and NLU technologies

Skills, Knowledge & Expertise

• 5+ years of experience in conversational AI development, with experience in a senior or lead role
• Strong understanding of NLP, NLU, and dialogue management concepts
• Hands-on experience with chatbot platforms such as Yellow.ai, Kore.ai, or equivalent
• Proven ability to design and manage complex, multi-turn conversational experiences
• Strong leadership, mentoring, and communication skills

Preferred Skills

• Experience working with enterprise-scale chatbot deployments
• Familiarity with LLM-based conversational solutions
• Background in UX writing or conversation design frameworks

About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. 

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. 

DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:  

Agility and creativity fuel growth and innovation, to Make It Happen. 

Prioritising what matters drives progress and positive outcomes, Focusing On Impact. 

Collective ambition builds optimism and success, in order to Win As One. 

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. 

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.