Junior Customer & Sales Support Specialist

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

Your mission

As a Junior Customer & Sales Support Specialist at stichd, you’ll be a vital partner to our customers, sales teams, and e-commerce operations. You will manage the full order-to-delivery cycle for both our D2C and B2B channels while ensuring a seamless, engaging experience for fans of the world’s top F1, Motorsport, and Football teams.

This is a high-impact role for someone who thrives in a fast-paced environment, brings strong ownership, and is passionate about elevating the customer journey. Your accuracy, communication skills, and collaborative mindset will ensure that each account receives best-in-class service throughout the entire sales cycle.

• Provide exceptional service and daily operational support to the sales team.
• Manage the full order lifecycle—from order entry to on-time delivery—to ensure a first-class customer experience.
• Act as the primary liaison with cross-functional partners (Logistics, Finance, E-commerce, etc.) to ensure smooth internal processes.
• Monitor accounts receivable, assist with payment allocations, and ensure proper follow-up.
• Track and proactively manage purchase orders; collaborate closely with the Logistics team in Tilburg.
• Identify inefficiencies and implement improvements to optimize operational workflows.
• Serve as the first point of contact for customers across multiple channels (email, phone, live chat, social media).
• Handle logistics issues, returns, and refunds in collaboration with Finance when incorrect or faulty goods are received.
• Partner with the B2C E-commerce team to enhance service levels and drive online growth.
• Ensure KPIs and service-level targets are consistently met or exceeded.
• Maintain up-to-date knowledge of promotions, new product launches, and upcoming marketing events.

Your talent

• Bachelor’s degree in Business Administration, Economics, Sales, or related field preferred.
• 1– 2  years of experience in customer service, sales support, e-commerce, or online retail operations.
•  Experience working with multiple systems simultaneously; ability to quickly learn ERP and CRM tools (e.g., Salesforce Service Cloud).
• Strong communication skills; fluent in English (Spanish a plus).
• Familiarity with international trade conditions, Incoterms, export procedures, and documentation.
• Team-oriented, positive, and solutions-driven, with high attention to detail and follow-through.
• Proactive, curious, and self-motivated—comfortable taking ownership and speaking up with ideas.
• Experience with SAP is a strong plus.

The hiring range base pay for this position is $42,800-$56,935 + Bonus + Benefits

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Pay may vary depending on job-related knowledge, skills, and experience.

Our principles

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.