ITSM Administrator

We are looking for an experienced and detail-oriented ITSM Administrator to join our Enterprise Applications team. In this role, you will be responsible for configuring, maintaining, and optimizing ITSM platforms to support global business operations. You will work closely with cross-functional teams to enhance service delivery, streamline workflows, and ensure system stability in a fast-paced product environment.

Department

61-688 - Technology Operations - IT Operations

Employment Type

Permanent - Full Time

Location

India - Hyderabad

Workplace type

Onsite

Key Responsibilities

• Administer and support ITSM tools across modules such as Incident, Problem, Change, Service Request, Knowledge, CMDB, etc.
• Design, configure, and maintain workflows, automation rules, notifications, and service catalogs.
• Troubleshoot system issues, perform root cause analysis, and ensure high system availability.
• Collaborate with product, engineering, and business teams to gather requirements and implement ITSM solutions.
• Develop and optimize reports, dashboards, and SQL queries for operational insights and analytics.
• Maintain data integrity, security controls, and documentation for all system configurations.
• Participate in system upgrades, patching, release cycles, and regression testing.
• Support process improvements aligned with ITIL best practices and organizational goals.
• Identify opportunities for automation and drive efficiency across ITSM processes.
• Ensure compliance with governance, audit, and change management guidelines.

Skills, Knowledge & Expertise

• Bachelor’s in Computer Science, Information Technology, Engineering, or related field.
• 1–2 years of hands-on experience administering and supporting ITSM platforms (ServiceNow, Jira Service Management, Freshservice, BMC Remedy, ManageEngine, or similar).
• Strong understanding of ITIL framework and ITSM processes.
• Proficiency in scripting or programming languages such as JavaScript, Python, Shell, or Java (as applicable to platform customization).
• Strong SQL skills — ability to write complex queries, joins, aggregations, and manage datasets.
• Solid understanding of database design concepts (normalization, indexing, relationships).
• Good knowledge of REST APIs, integrations, and web technologies (HTML/CSS).
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication, documentation, and stakeholder collaboration skills.

About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. 

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. 

DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:  

Agility and creativity fuel growth and innovation, to Make It Happen. 

Prioritising what matters drives progress and positive outcomes, Focusing On Impact. 

Collective ambition builds optimism and success, in order to Win As One. 

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. 

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.