IT Technician

The Premier League’s IT Team are looking for two IT Technicians with first and second line support experience. The role will work within the Service Desk team to help provide IT support to both The Premier League and PGMOL, ensuring all support expectations are exceeded and staff remain as IT efficient as possible. The preferred candidates will have excellent IT skills and a strong background in a service role.

Who we are

The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 900 million homes in 189 countries.

We have a wide variety of responsibilities. These include organising the competition and its Handbook Book as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation’s intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues. 

Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on one day each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements. 

• Duties include but are not limited to:
• Providing local IT support to all staff at the Premier League London Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices
• Diagnosing and troubleshooting incoming incidents within agreed SLA targets
• Providing general support and maintenance of all laptops and mobile devices
• Office 365 administration
• User account and domain management
• Maintaining the Software and Hardware inventories
• Assisting the IT department in any projects they are involved in
• Management and support of all printers and photocopiers
• Management and support of onsite Audio-Visual equipment
• Producing and improving the corporate IT Knowledge Base
• Maintaining assets in CMDB system

Individual should have:

• Proven experience working in a similar technical IT role
• Experience providing support for desktop platforms including Windows 10 and Mac
• Proficiency with Office 365 administration and full Office Suite
• Proficiency with Microsoft Active Directory
• Intune administration
• Experience in troubleshooting software and hardware faults
• Problem-solving skills and ability to work under pressure
• Confidence in communicating with people and understanding their IT concerns
• IT Service Management tool knowledge
• Ability to form strong working relationships to best assist all staff, as well as having a good logical approach to problem solving

The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in 900 million homes in 189 countries.

We have a wide variety of responsibilities. These include organising the competition and its Handbook as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation’s intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues.  

The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people.