IT Support Technician (12m FTC)

In 1987, Red Bull not only launched a completely new product, it also created and has led ever since a whole new category, Energy Drinks. Today Red Bull employs around 18,000 people in over 177 countries, selling over 12 billion cans last year. The World of Red Bull provides the forum for you to use your talent and passion, to develop & grow yourself and make an impact through our purpose of giving wings to people & ideas.

 

Joining us on an initial 12-month contract, 3 days a week, the IT Support Technician is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull’s IT service management processes as well as Red Bull’s overall IT guidelines. The person maintains an up-to-date and secure inventory of end-user’s devices and Red Bull Australia’s office IT equipment.

IT TECHNICAL SUPPORT AND COLLABORATION

• Delivers professional end-user IT onboarding (leveraging and contributing global standards)
• Organises and provides day-to-day IT support by diagnosing and troubleshooting hardware and software issues
• Ensures timely and effective resolutions, pushing for fast resolutions, including remote functions (service owner, remote service desk)
• Provides professional and regular IT service communication towards end-users
• Ability to collaborate with cross-functional teams to resolve challenging technical issues and implement preventive measures

IT SYSTEM ADMINISTRATION

• Ability to configure, and maintain servers, networks, and other IT systems
• Coordinate with the IT Manager and Regional IT team to implement system upgrades, patches, and updates
• Monitor system performance, identify areas for improvement, and implement solutions

END-USER DEVICES AND HARDWARE

• Ensure an up-to-date and accurate IT asset inventory within Red Bull standards/tools
• Coordinate end-user device rollout and device replacement cycles for client computing hardware, including peripherals (e.g., screens, headsets) and mobile devices
• Manage the RMA process for client computing and/or backend hardware components
• Organise necessary IT facilities and adhere to Red Bull IT standards for State offices