IT Professional

Red Bull UK is currently recruiting for a IT Professional to be based in London, UK.

The IT Professional (Subsidiary) is responsible for delivering high-quality, end-to-end IT support for the UK business. Working closely with the IT Manager and Area IT, this role manages and contributes to local and global IT projects (including equipment lifecycle, Event and conference IT Support, HQ pilot projects and local tenders such as mobile phones), while ensuring alignment with global IT guidelines, standards and IT service management processes.

The role ensures a smooth onboarding and offboarding experience for UK employees, maintaining an accurate asset inventory and managing the UK asset warehouse from sourcing and purchasing through to device deployment and recovery. The IT Professional supports daily end-user requests, drives continuous improvement of business processes and continuously works to improve end‑user and business satisfaction. This role works closely with the Area IT on project coordination and delivery.

In addition, the IT Professional provides specialist AV support, including input into AV-related tenders and solutions for meetings and events, ensuring reliable and effective use of AV technologies. The role also supports the upskilling of UK employees by promoting and delivering IT and AV-related training, leveraging existing online learning paths, page-flows and classroom sessions to increase digital capability across the organisation.

RESPONSIBILITIES

Areas that play to your strengths

All the responsibilities we'll trust you with:

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• Project Support Focus

  Leads and drives project planning activities for IT-related initiatives, ensuring clear scope, timelines and resource needs.

  Supports local IT and/or business projects by owning and delivering defined work packages.

  Assists the IT Manager with IT budget planning related to project delivery and associated purchasing.

  Takes ownership of assigned initiatives, applying global and area-specific project management methodologies.

  Coordinates external vendors and partners (e.g. MDM, digital signage, AV providers) to ensure effective delivery of services and solutions.

  Ensures all local IT services are properly documented and maintained, including user information, onboarding and training materials, and IT documentation.

  Provides project support across key areas such as equipment lifecycle, local events, Event and conference IT Support, HQ pilot projects and local tenders (e.g. AV solutions, mobile phones).

  Coordinates IT aspects of event support, advising on appropriate team resource allocation and ensuring technical readiness.

• IT Onboarding/ Offboarding (Users and assets)

  Collaborates on improvements, simplification ideas and known limitations within onboarding and offboarding processes and tools, ensuring alignment with the IT Area team.

  Ensures a professional end‑user IT onboarding and offboarding experience, leveraging and contributing to global standards.

  Drives uptake/or delivers IT security training and practical end‑user IT service trainings to support a secure and productive start for employees.

  Supports local end‑user account, access and permission administration for relevant services.

  Maintains an up-to-date asset inventory and manages the UK asset warehouse, covering purchasing, enrolling, deployment and offboarding of devices.

• IT Workplace and Infrastructure Tasks

  Supports end‑user device rollouts and maintains the full device lifecycle (e.g. replacements for notebooks, mobile devices and peripheral hardware).

  Acts as the AV workplace specialist, ensuring meeting rooms and collaboration spaces—including video conferencing and presentation systems—are standardised, reliable, and aligned with global guidelines. Provides hands-on support for meetings and events, including AV setup, testing, troubleshooting, and ownership of meeting room testing to ensure a seamless user experience

  Supports the management of local office infrastructure across its lifecycle (e.g. printers, meeting room equipment including AV and video conferencing devices, office access control, CCTV, etc.).

  Supports the existing equipment purchase process in line with standards (e.g. approved vendors, part numbers) for both IT and AV equipment, and coordinates the RMA process for client computing, AV devices and/or backend hardware components.

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• Extensive experience with AV and AV related infrastructure as well as Teams MTR integration
• Team-oriented, self-motivated personality, hands-on and flexible personality
• Good business process understanding, ability to translate business requirements into IT terms
• Strong communicator and relator, tact in dealing with end-users
• Solid know-how in Microsoft Windows and Office, Mobile Devices (JAMF, Intune), Mac, AD, Exchange, Networking and Security Services
• ITIL v3 experience, ServiceNow or equivalent tool experience appreciated
• Spoken and written English mandatory

• Travel 0-10%