IT Coordinator

iLUKA Collective is hiring a 1st/2nd line tech, the role will be supporting our delivery of a project in New York this summer. The majority of the day will be end user device support, asset management, some light network skills The idea candidate must have a good customer service understanding and knowledge of how tech works in an event context.

Skills & Experience

• Strong experience supporting Windows 11, iOS, and Android devices in a fast-paced environment.

• Competent with Microsoft 365 suite, including Teams, Outlook, SharePoint, and OneDrive.

• Basic networking skills, ideally Cisco, including troubleshooting wired and wireless networks.

• Asset management experience: tracking, deploying, and maintaining hardware and software inventories.

• Understanding of event technology workflows – what works in live events, temporary setups, and high-pressure situations.

• Strong customer service skills: able to explain technical issues to non-technical users clearly.

• Comfortable with hands-on, physical work: moving and setting up hardware, cabling, racks, and temporary infrastructure in live event environments.

Desirable

• Previous experience in live events, exhibitions, or similar fast-paced environments.

• Ability to troubleshoot remotely and adapt quickly when conditions aren’t ideal.

Personal Attributes

• Calm under pressure, proactive, and adaptable. This is a client facing role.

• Reliable, organised, and detail-oriented.

• Quick learner with a practical and self-driven approach to problem-solving.

• Available for onsite work with non-standard hours, often in difficult conditions (rooftops, venues, live setups).

• Able to perform physical tasks including lifting and moving equipment, running and taping down cables, and mounting IT infrastructure as required on site.