IT Business Analyst

The Business Analyst (BA) plays a vital role as the primary connection between our eCommerce business stakeholders and the IT department, ensuring that technical solutions meet the evolving needs of our online business. The BA possesses extensive knowledge in the business domain they support—such as B2B eCommerce—and demonstrates a strong understanding of modern technological advancements, including artificial intelligence (AI). This role emphasizes requirements engineering, with the BA expected to operate independently and take complete ownership of the end-to-end requirements process. Responsibilities include conducting thorough interviews and workshops with business stakeholders to identify needs, challenges, and strategic objectives.

The BA is responsible for creating detailed documentation, such as process flows and customer journey maps, to provide a clear understanding of the current state of the eCommerce architecture and the envisioned future state for this business area. They will translate high-level business requirements into precise, actionable deliverables for technical teams while fostering collaboration among stakeholders. Additionally, they will ensure proposed solutions align with business objectives and support the company’s efforts to strengthen its online competitive positioning.

The ideal candidate should be proficient in using AI tools for analysis and problem-solving, skilled in prototyping with platforms like Figma, and experienced in defining and managing requirements to deliver scalable, user-centric IT solutions. Familiarity with B2B eCommerce, product information management systems, online sales reporting KPIs, and SEO tools is a plus, though not mandatory.

RESPONSIBILITIES

Areas that play to your strengths

All the responsibilities we'll trust you with:

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• BUSINESS ANALYSIS

  Take full responsibility for the requirements engineering process, working independently to ensure alignment with our eCommerce business objectives. Collaborate with business stakeholders to collect, document, and prioritize requirements necessary for achieving successful project results.

  Organize discovery sessions, conduct interviews, and hold workshops with stakeholders to gain insights into processes, challenges, and opportunities. Perform gap analyses and identify inefficiencies, recommending solutions through custom-built applications or third-party services.

  Convert broad business requirements into actionable deliverables by producing detailed documentation such as process flows, functional specifications, user stories, and acceptance criteria, ensuring all documentation is systematically organized and maintained in JIRA.

  Facilitate cross-functional collaboration to guarantee consistency in requirements and solutions, clearly presenting findings, gaps, and proposed strategies to both technical and business stakeholders.

  Lead solution assessment, validation processes, and testing phases (including user acceptance testing), ensuring all gaps are addressed and requirements are fulfilled. Leverage tools like Figma to create wireframes and visuals that align solutions with user needs.

  Identify data anomalies, inconsistencies, and backend errors through rigorous analysis and validation of requirements.

  Develop and execute change management plans, coordinating with technical and business stakeholders for cutover activities and providing training and support to ensure user adoption.

  Remain updated on developments in AI and eCommerce to foster innovation and address evolving business challenges effectively.

• KEY RESULTS AND DELIVERABLES (WHAT DOES SUCCESS LOOK LIKE)

  Successfully executes project methodologies for IT projects.

  Offers expertise in the integration of applications across the business.

  Manages requirements engineering comprehensively, from start to finish.

  Recognized as a technical expert and key resource across multiple disciplines, both internally and externally.

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.
• 5 - 7 years of relevant work experience.
• Expertise in and prior experience with standard project management methodologies and delivery approaches (e.g., Waterfall and Agile) as well as frameworks established by PMI and Scrum Alliance.
• Extensive practical experience with relevant business process engineering tools and scoping tools (such as Figma, FigJam, JIRA, Confluence, Excel, and LLMs), with the ability to apply them effectively based on project requirements.
• Foundational knowledge of technical architecture, application system design, and integration.
• Experience with technology market scans and vendor RFP (Request for Proposal) processes.
• Experience working on projects of various sizes, levels of complexity, and diverse team structures.
• Familiarity with a range of technical environments and projects, including the software development lifecycle, cloud-based solutions, database engineering, data analytics, and insights reporting.
• Experience in adhering to governed testing protocols for technology solutions.
• Proven ability to communicate effectively and report progress, issues, and decisions across all levels of project organizations.
• A history of delivering value through mission-critical projects.
• Prior experience working for a global company is preferred.
• Familiarity with eCommerce principles and systems, such as B2B eCommerce, product information management systems, and SEO tools is preferred.
• Knowledge of data structures, reports, and dashboards (e.g., SQL, Snowflake, Power BI) is preferred.

• Travel 0-10%
• Permanent
• Benefits eligible