Interpretation Venue Operations Manager FIFA World Cup 26 Miami

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE:  Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Reporting organisationally to the Interpretation Unit Lead, the Interpretation Venue Operations Manager will be a key member of the FIFA26 Interpretation team, and work in close collaboration with the Interpretation Unit Lead and team based in Zurich and in Miami as well as other key individuals responsible for delivering in-stadium interpretation services for events and meetings associated with FIFA World Cup 2026™.  

The main responsibilities and oversights of the  Interpretation Venue Operations Manager for the FIFA World Cup 2026™ include:  

• Taking the lead on tasks directly related to the recruitment and management of interpretation volunteers and the venue interpretation coordinators for each stadium, in close collaboration with the FIFA Interpretation Unit every step of the way
• Leading, training and being the first point of contact for the venue interpretation coordinators
• Drafting job descriptions and other volunteer recruitment materials
• Planning and implementing volunteer recruitment, onboarding and training processes in concert with the Volunteers department and the Interpretation Unit
• Drafting volunteer procedures, policies and codes of conduct as necessary
• Developing the Volunteer Interpreter Dispatch Plan, setting out volunteer shifts, matches and stadium assignment
• Directly managing and actively communicating with Venue Interpretation Coordinators ahead of and during the tournament
• Dynamically responding to and reporting on logistical, staffing and technical issues as they arise
• Collecting, managing, tracking and analyzing documentation and information related to volunteer interpreters, reporting to the FIFA Interpretation Unit

Education & Qualifications

• Bachelor’s degree

Work Experience 

• 3 years experience in the interpretation sector in a management or similar role
• Experience in event and/or volunteer management is a plus
• Experience in sports management is a plus

Languages

• Fluent in English
• Spanish proficiency is a must
• French proficiency is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools