HR Shared Services Team Leader

Overview

Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.

Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favorite sports teams and competitions.

How do we add value?

• Media outlets add a little magic to their coverage with our stats and graphics packages.
• Sportsbooks can offer better predictions and more accurate odds.
• The world's top coaches are known to use our data to make critical team decisions.
• Sports commentators can engage with fans on a deeper level, using our stories and insights.

Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine.

We succeed thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience!

Our teams of technical experts specialize in harnessing live sporting data, using advanced cloud technologies, Java, JavaScript, and Python. It is these tech teams that enable us to extract patterns through AI and Machine Learning and deliver our insights via APIs. In short, they turn complex data into magical experiences with cutting-edge technology.

Responsibilities

The People Lead will manage a small team of HR Executives across multiple countries, providing daily leadership, coaching, and quality oversight. This role is central to ensuring efficient HR operations and an exceptional employee experience.

Key responsibilities include:

Team Leadership & Operations

• Lead, coach, and develop 3–4 HR Executives, driving performance, engagement, and continuous improvement.
• Oversee the delivery of HR Shared Services activities within agreed SLAs, ensuring consistency, quality, and compliance.
• Act as deputy to the HR Shared Services Manager, representing the function in meetings and ensuring operational continuity.

Employee Lifecycle Management

• Oversee the preparation and accuracy of all employment documentation—contracts, change letters, leaver letters, and onboarding materials.
• Ensure employee records (digital and physical) are compliant with GDPR and internal retention policies.

Manage onboarding, data maintenance, and offboarding processes, ensuring an efficient and positive employee journey.

Process Improvement & Compliance

• Conduct regular audits of HR files and processes, identifying gaps and implementing improvements.
• Partner with payroll and HRIS to ensure accuracy of data and timely processing of monthly changes.
• Manage and monitor ServiceNow queries, ensuring timely resolution and identifying trends for process optimization.
• Support or lead workstreams in HR transformation and system enhancement projects.

Stakeholder Collaboration & Service Excellence

• Act as a key liaison between HR Shared Services and internal departments, promoting strong working relationships and service excellence.
• Maintain a proactive approach to stakeholder communication, resolving issues quickly and professionally.
• Contribute to HR reporting and performance tracking, using data to inform decisions and highlight improvement areas.

Desired Qualifications

• 3–5 years of progressive HR experience, including team leadership or mentoring within a shared services or operations environment.
• Strong working knowledge of HR processes, employment documentation, and compliance requirements (GDPR, data integrity).
• Demonstrated experience managing high-volume HR transactions and meeting SLA targets.
• Proficiency with HR systems (Oracle or equivalent preferred) and Microsoft Office tools.
• Strong analytical and problem-solving skills, with experience using data to monitor trends and drive improvements.
• Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Clear and confident communicator with strong stakeholder management and influencing abilities.
• Proven track record of driving process improvement and ensuring operational excellence.
• Comfortable stepping into leadership responsibilities and deputizing for senior management when required.

Why work at Stats Perform?

We love sports, but we love diverse thinking more!

We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference — by using your skills and experience every day, you'll feel valued and respected for your contribution.

We take care of our colleagues

We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, ‘No Meeting Fridays,’ and flexible working schedules.

We pull together to build a better workplace and world for all

We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.

Diversity, Equity, and Inclusion at Stats Perform

By joining Stats Perform, you'll be part of a team that celebrates diversity. A team dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment.

With increased diversity comes increased innovation and creativity—ensuring we're best placed to serve our clients and communities. Stats Perform is committed to embedding diversity, equity, and inclusion in everything we do.