Head Of Workplace Technology & Services

In short

At On, our technology moves as fast as our runners: always evolving, always pushing boundaries. We're building a world-class platform to ignite the human spirit through movement, and our Employee Experience and Services team is the dedicated partner in that mission. We are seeking a Head of Workplace Technology and Services to lead the technical support strategy across all user touchpoints—from our 24/7 service desk and on-site support to global asset management and productivity tools. This role requires a leader with a "service-first" mindset, deep operational expertise, and the ability to turn internal IT into a competitive advantage for our teams.

Your Mission

The Head of Workplace Technology and Services exists to define and drive a unified employee experience that removes friction and amplifies productivity across our global landscape. By integrating direct user support, asset lifecycle management, and collaborative tooling strategy, this role ensures that every On employee has the technology they need to innovate without barriers. Its mission is to ensure that strong, seamless technology foundations accelerate On’s digital growth and enabling our teams to move fast and focus on what they do best.

End-user Experience & Services:

• Own the global service delivery strategy across 24/7 Service Desk and regional On-site Support, ensuring a consistent, high-touch experience for all employees.
• Define service standards and operational guardrails, lead process governance, and align target-state support models with business and technology strategy.

Device Management & Assets (MDM/ITAM):

• Lead the engineering and management of end-user devices—including Mobile Device Management (MDM) strategy and compliance—to deliver scalable automation and secure endpoint configuration.
• Set the technical strategy for IT Asset Management (ITAM), ensuring efficient procurement, lifecycle tracking, and responsible retirement of hardware.

Productivity Tools & Enablement:

• Shape the strategy and architecture for the Atlassian suite (Jira, Confluence, JSM), driving optimized workflows and modern collaboration models.
• Define the support framework for internal tools and enable teams to leverage technology seamlessly in their daily operations.

Leadership:

• Set the multi-year roadmap, develop high-performing leaders, and act as the primary authority on employee technology experience, partnering with all business teams.
• Manage strategic vendor relationships and budgets, ensuring value and innovation from our external partners.

Your story

• You are a proven IT leader with a track record of transforming End User Services and driving high user satisfaction in a global, fast-paced environment
• Your background demonstrates a focus on "Experience Engineering" and enablement, rather than just traditional IT operations
• You bring 10+ years of experience in IT Operations or End User Computing, including 5+ years in leadership roles managing distributed teams
• You possess deep hands-on knowledge of Service Desk operations (ITIL), IT Asset Management, and MDM ecosystems (e.g., Jamf, Intune)
• You have strong expertise in the administration and strategic application of the Atlassian suite (Jira/Confluence) to drive organizational efficiency.
• You are comfortable leading operational governance, managing budgets, and defining multi-year strategies for workplace technology
• You have exceptional communication and empathy skills, with a proven ability to bridge the gap between technical requirements and human needs

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

• Step One

  It starts with you...

  You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

• Step Two

  Interview with a recruiter

  What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

• Step Three

  Interview with a hiring manager

  Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

• Step Four

  The Case Study

  What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

• Step Five

  The Experience Day

  Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

• Step Six

  The Result

  Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.