Head of Accomodations

LA28 does not provide relocation assistance.

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what's next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community's diversity and creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors.

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn't easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Head of Accomodations:

The Director of Accommodations (ACM) will be the head of the Accommodations (ACM) Functional Area (FA) and responsible for housing all official groups attending the Olympic & Paralympic games. This begins with securing and contracting hotels, apartments, and university housing per stakeholder needs across the entire Games footprint (i.e., Torch Relay, football cities, satellite villages, etc.). After this process, the team focuses on servicing the large scale of stakeholders, building operational plans, managing hotel partnerships, standing up university housing villages, and the financial and contractual implications and responsibilities. The ACM FA works closely with key internal FAs and external partners to ensure all Stakeholders and LA28 workforce are housed appropriately for the Games.

The Head of Accommodations will report directly to the Chief of Logistics and Services.

Key Responsibilities:

Strategic Leadership

• Hire, train, motivate, and evaluate department staff
• Directly supervise multiple sub-functions including stakeholder relations, university housing and accommodations operations
• Develop, optimize, and adhere to departmental budget with clear steps to implement, monitor, and appropriately measure plan deliverables
• Develop and execute a clear growth plan for the department from present through Games time
• Develop relationships with hotel and university partners
• Foster an inclusive and welcoming accommodations environment that meets the diverse needs of all stakeholders, including athletes, workforce, and media.
• Promote equitable housing allocation practices that consider accessibility needs, cultural preferences, and diverse stakeholder requirements.

Stakeholder Relations and Management

• Oversee all communications with stakeholders including visits, hotels tours and development of all stakeholder guides
• Negotiate and manage the accommodation allocation agreements for stakeholders
• Oversee the management for over 250(+) hotel relationships as well as tourism bureaus.
• Collaborate with internal functional areas as well as IOC/IPC on ACM contractual obligations
• Communicate accommodations process, policy and procedure information to all Games stakeholders
• Manage accommodations relationships and requirements for 900+ stakeholder groups including those from broadcast, press, marketing partner, hospitality, international federation, National Olympic and Paralympic, and other official partners.
• Direct the development, maintenance and management of a complex hotel room allocation matrix and oversee all required issue resolutions

University and Media Village Housing

• Work with universities and hotels to develop and streamline operational plans for athlete integration into village/satellite village as well as media and workforce housing requirements
• Develop and execute an operational plan for universities to operate in hotel-like fashion during the execution of the Games, including building a Media Village operation with USC
• Develop and execute a goods and services agreement for roughly 10 universities as well as additional potential requirements associated with satellite villages and workforce housing
• Procure and manage vendors to support housing operations
• Build a rate model for required stakeholders and internal workforce housing.
• Oversee the management and operate all workforce housing and media village throughout conduct of the Games in conjunction with workforce policy
• Define service levels, timelines, and coordination requirements in collaboration with LA28 stakeholders

Operations and Finance

• Support any additional hotel sourcing, negotiation and contracting requirements as needed, including all remote city operations for satellite villages and the Torch Relay
• Execute Accommodation Allocation Agreements (AAAs) with all stakeholder partners
• Oversee the development, deployment and management of the Accommodations Management System (AMS) as well as other Accommodation based technical tools.
• Direct the management of 51K(+) rooms
• Manage the development of an accommodation plan for all remote cities
• Establish and manage a help desk required to support accommodation operations
• Oversee the management and training of volunteers supporting ACM during Games time
• Ensure all financial reconciliation requirements associated with ACM.
• Ensure integration with internal functional area operations such as Transportation, Logistics, etc.

Background & Qualifications:

• Minimum of 10 years of experience in major event accommodations planning and delivery.
• Experience in Olympic and Paralympic Games, or equivalent large-scale sporting or similar global events
• Experience working with hospitality industry to negotiate and execute and manage large scale accommodations requirements and protocols
• Fluent working with Office suite products including Microsoft PowerPoint and Excel
• Demonstrated commitment to Diversity, Equity, Inclusion, and Belonging (DEIB)

Position Requirements:

Physical Requirements and Working Conditions

• Expectation to be in LA28 offices in Los Angeles minimum 4x/week
• Ability to travel domestically and internationally as needed, including site visits to hotels, universities, and other accommodations partners.
• Ability to walk or stand for extended periods during site visits, hotel inspections, and on-site operations at various accommodations locations.

Education:

• Master's degree or relevant work experience required
• Experience delivering arrival and departure programs for Olympic and/or Paralympic Games preferred

Expectations:

Accommodations Operations Expertise

• Deep understanding of all aspects of accommodations planning associated with major event planning in collaboration with multiple stakeholders
• Deep understanding of the Olympic and Paralympic stakeholder accommodation requirements processes, programs, systems and principles
• Demonstrated success driving an accommodations program at a major event, coordinating service providers, cross-functional resources, timelines and processes
• Demonstrated success in leading large cross-functional and operational teams

Leadership and Stakeholder Management Expertise

• Experience in a leadership role, building teams, and working across various functions
• Excellent communication and human relations skills, including experience communicating with international communities
• Strong interpersonal skills and ability to effectively work with a diverse population, including, but not limed to, athletes, coaches, public agencies, volunteers, workforce, and international communities
• A collaborative mindset: someone who prioritizes the team and fosters a culture of high performance without ego
• Executive presence and communication skills, including ability to package and present insights in a relevant, cohesive, and succinct storylines
• Experience leading and managing multi-million-dollar budgets
• Solid communication, team building, and interpersonal skills
• Proven ability to innovate and achieve results through strategic, forward-thinking planning

Organizational Skills

• Highly detail-oriented with excellent organizational skills
• Ability to implement and manage change effectively
• Self-starter with the ability to work independently to resolve issues, and experience in defining tasks, seeking feedback, and evolving work

Submission Requirements:

• Resume

The annual base salary range for this position is $150,000.00 - $170,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.