Guest Experience Supervisor

Who We Are:

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

We areseekinga highly organized and service-focused Guest Experience Supervisor to support the delivery of the hospitality program atBostonvenuefor the FIFA World Cup™. This role will report to the Guest ExperienceManager,and will focus on on-site execution, staff supervision, and vendor coordination to ensure a seamless and premium guest journey.

The Guest Experience Supervisor will play a key role in implementing hospitality operations, supporting access control procedures,assistingwith guest services execution, and ensuring readiness across hospitality areas at the assigned venue.

Key Responsibilities

• Support the Venue Manager and Guest ExperienceManagerwith on-site execution of the Hospitality Program.

• Supervise assigned Guest Experience staff during match days and event operations.

• Coordinate with approved vendors and suppliers to ensure services are delivered according to established standards.

• Assistwith implementation of hospitality services across lounges, VIP areas, and designated hospitality spaces.

• Support access control procedures, including guest tier verification and zone monitoring.

• Ensure hospitality areas are operationally ready prior to match kick-off.

• Assistwith the distribution of hospitality gifting and staff uniforms.

• Support execution of approved entertainment activations within hospitality areas.

• Serve as an on-site point of contact for Guest Experience staff and escalate issues to management as needed.

• Support guest feedback collection and post-match reporting.

• Maintain alignment with FIFA brand standards and established hospitality service guidelines.

• Participate in cross-functional coordination meetings to ensure operational alignment.

Experience / Qualifications

• Minimum 2–3 years of experience in hospitality, event operations, or guest services (experience in sports or live events preferred).

• Experience supervising small teams or leading front-line staff.

• Strong organizational and coordination skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong interpersonal and communication skills.

• Experience working with vendors or service providers is an asset.

• Comfortable working long hours during event operations, including match days.

• Fluent in English;fluency inSpanish is a plus.

• Musthave existingright-to-work in the country in which the venue islocated.

TKO EEO Statement: