Guest Experience Supervisor KC

Who We Are:

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

We are seeking a highly organized and service-focused Guest Experience Supervisor to support the delivery of the hospitality program at Arrowhead Stadium for the FIFA World Cup™. This role will report to the Guest Experience Manager, and will focus on on-site execution, staff supervision, and vendor coordination to ensure a seamless and premium guest journey.

The Guest Experience Supervisor will play a key role in implementing hospitality operations, supporting access control procedures, assisting with guest services execution, and ensuring readiness across hospitality areas at the assigned venue.

Key Responsibilities

• Support the Venue Manager and Guest Experience Manager with on-site execution of the Hospitality Program.
• Supervise assigned Guest Experience staff during match days and event operations.
• Coordinate with approved vendors and suppliers to ensure services are delivered according to established standards.
• Assist with implementation of hospitality services across lounges, VIP areas, and designated hospitality spaces.
• Support access control procedures, including guest tier verification and zone monitoring.
• Ensure hospitality areas are operationally ready prior to match kick-off.
• Assist with the distribution of hospitality gifting and staff uniforms.
• Support execution of approved entertainment activations within hospitality areas.
• Serve as an on-site point of contact for Guest Experience staff and escalate issues to management as needed.
• Support guest feedback collection and post-match reporting.
• Maintain alignment with FIFA brand standards and established hospitality service guidelines.
• Participate in cross-functional coordination meetings to ensure operational alignment.

Experience / Qualifications

• Minimum 2–3 years of experience in hospitality, event operations, or guest services (experience in sports or live events preferred).
• Experience supervising small teams or leading front-line staff.
• Strong organizational and coordination skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal and communication skills.
• Experience working with vendors or service providers is an asset.
• Comfortable working long hours during event operations, including match days.
• Fluent in English; fluency in Spanish is a plus.
• Must have existing right-to-work in the country in which the venue is located.

TKO EEO Statement: