Global Operations - Travel Program Analyst

Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally. 

Role Overview

The Travel Program Analyst supports the travel program through analytics, reporting, systems administration, technology optimization, and operational support. This role serves as the technical and analytical backbone of the travel function while also acting as a key operational partner capable of triaging traveler, assistant, and stakeholder needs related to travel systems, reporting, policy application, and escalated travel issues.

The ideal candidate combines strong analytical and technical capabilities with practical travel operations experience and the ability to operate effectively in a fast-paced, service-oriented environment.

This role is not a traditional travel agent position; rather, it functions as an internal strategic travel operator and escalation point that bridges white-glove traveler support, vendor/agency partnership management, and travel program execution. The ideal candidate brings deep entertainment or high-touch corporate travel experience, understands the nuances of servicing demanding travelers and assistants, and can navigate complex travel situations with exceptional judgment and service orientation.

Key Responsibilities

Reporting & Analytics

• Develop and maintain recurring and ad hoc travel program reporting dashboards

• Analyze travel spend, booking behavior, out-of-policy trends, savings opportunities, and traveler adoption metrics

• Produce actionable insights and recommendations to support travel program strategy and business decision-making

• Deliver client-level, departmental, and leadership reporting as needed

Systems Administration / Configuration

• Support administration and configuration of travel booking and expense platforms

• Maintain traveler profiles, policy logic, approval routing, travel bands, and system data integrity

• Assist with system updates, policy changes, and platform enhancements

Integrations / Technology Support

• Partner with HRIS, Finance, and IT on travel-related integrations and data feeds

• Support troubleshooting and maintenance of integrations between HRIS, booking, and expense platforms

• Assist in testing/UAT for platform enhancements, upgrades, and implementations

Operational / Stakeholder Support

• Serve as point of contact for travel systems, reporting, and policy-related inquiries from travelers, assistants, and business stakeholders

• Triage escalated travel issues and route appropriately across internal teams and external partners

• Support ad hoc operational requests and stakeholder-specific analysis

• Partner with Travel leadership to resolve operational issues impacting traveler experience or program compliance

Process Improvement

• Identify opportunities for automation, workflow optimization, and process improvement across the travel ecosystem

• Document SOPs, workflows, and system processes to support scalable operations

Qualifications

• 3–5+ years of experience in travel operations, travel systems, travel analytics, or related travel program support role

• Strong understanding of corporate travel operations and travel technology platforms

• Experience with travel platform administration/configuration preferred

• Advanced Excel and analytical/reporting skills required

• Experience with BI/reporting tools (Power BI, Tableau, Looker, etc.) preferred

• Familiarity with HRIS, Finance, and system integrations strongly preferred

• Strong troubleshooting and problem-solving skills

• Ability to manage stakeholder requests and triage operational issues in a fast-paced environment

• Service-oriented mindset with strong attention to detail

Location

• This role is based in our Los Angeles office.

Compensation

The annual base salary for this position is in the range of $75,000 - $95,000. This position is also eligible for benefits and a discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.The absence of a permanent address is not a bar to employment. The Company does not discriminate against individuals based on housing status, including the absence of a fixed address.The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.