Global Operations - Event Ticketing Coordinator

Creative Artists Agency (CAA) is seeking an Event Ticketing Coordinator to join the CAA Global Business Services team. This individual will be responsible for supporting CAA's Event Ticketing Program and support all related ticketing activities.

Job Description

Who We Are

Creative Artists Agency (CAA) is the world's leading entertainment and sports agency, with offices in Los Angeles, New York, Nashville, London and Beijing. Founded in 1975, CAA represents many of the most successful professionals working in film, television, music, theatre, video games, sport, and digital content, and provides a range of strategic marketing and consulting services to corporate clients.

The Role

Creative Artists Agency (CAA) is seeking an Event Ticketing Coordinator to join the CAA Global Business Services team. This individual will be responsible for supporting CAA's Event Ticketing Program and support all related ticketing activities. The ticketing coordinator will require close partnerships within the various stakeholder teams (Music & Sports) to understand their unique needs and be able to manage the request & reporting tools, communications, partners, and resources with a strong customer experience mindset. They actively review and seek opportunities for process improvements and cost savings. The role will report to the head of Global Business Services.

Responsibilities

• Become a subject matter expert related to each event venue's online event ticketing platform and portals.
• Be responsible for all internal communications in partnership with Corporate Communications to effectively communicate this benefit companywide.
• Partner with decision makers within various business units to consolidate request lists and submit lists in a timely fashion for review & approvals.
• Provide afterhours, evenings, and weekend support as needed to ensure all ticketing requests are fulfilled as directed.
• Maintain records of all tickets distributed and provide monthly reporting related to ticket usage for both business and personal requests.
• Understand and manage contract payments for each venue and be aware of contract terms and renewals.
• Fulfilling individual ticket buys for clients and employees to home games for the Rams, Chargers, Lakers, Clippers, and Dodgers.

Qualifications:

• The successful candidate for this role will have 1-3 years of event management and/or ticketing experience at a global company, preferably entertainment/production.

• Ability to work well under pressure; meet tight deadlines; manage multiple projects and expectations; and maintain a sharp focus while managing competing priorities.
• Attention to detail, strong organization and problem-solving skills are a must
• Strong knowledge of ticketing platforms and distribution tools, Excel, and PowerPoint.
• Strong communication skills, client relationship management skills, and follow through.
• Must have the ability to review and provide comprehensive reporting related to ticketing.
• Able to function effectively as part of a loosely coupled but highly aligned team.
• Flexible, with the ability to pivot and adjust to the needs of the department.
• Excels in internal customer service.
• Able to anticipate potential problems and knows when to ask for assistance and escalate issues when needed.
• Aware that the world of Events is not a 9-5 job and be prepared to do what it takes to complete tasks and get the job done to meet deadlines.
• Creative and out of the box thinking is required, as well as a “yes” attitude for our employees and clients.

Location

This role will be based out of our Los Angeles office.

Compensation

The base hourly rate for this position is in the range of $23.00 - $26.00. This position also is eligible for benefits and discretionary bonus. Ultimately, wages may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please speak with a CAA Recruiter to learn more.

Please provide complete and legible information. An incomplete application may affect your consideration for employment.

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee's or their dependent's reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.