Gift Card Program Specialist

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Role Overview 

The Gift Card Program Specialist will support the overall gift card program which includes multiple 1st party websites, 3rd party vendors, B2B partners and in-venue retail locations. While the primary focus will be the end-to-end management of all 1st party websites and B2B partners, this role will provide operational support to all gift card channels.

How you will make an impact:

We are looking for an entrepreneurial individual who can effectively improve day-to-day operations and enhance the user experience. This individual should enjoy problem solving and be adept at creating new processes. They must be highly organized, goal and detail-oriented, with the ability to work in a fast-paced environment. Keeping up with professional and collegiate sports is a plus.

• Set up and launch new gift cards for various 1st party websites and B2B platform
• Ensure 1st party websites and B2B platform are current and make updates as needed
• Request creative assets and assist with promotional/seasonal campaigns
• Keep internal and external stakeholders up to date on all program changes
• Manage gift card inbox and assist accordingly
• Facilitate and process all gift card orders 
• Understand key metrics and make recommendations for improvement

What you bring to the team:

• Bachelor's degree, preferably in Business or Marketing
• 3+ years of marketing and or/ gift card experience; ecommerce retail experience is a plus
• Ability to thrive in a fast-paced environment
• Results driven with a passion for innovation
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to foster relationships
• Exceptional organizational skills and high attention to detail
• Ability to work independently, multi-task and meet deadlines
• High proficiency in Microsoft Office (primarily Excel, Word, and PowerPoint)

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

The salary range for this position is $58,900 - $85,000, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.

Where You’ll Work and What’s required:

• Remote work environment
• Ability to visit office(s) and industry conferences on occasion 
• Fast-paced team environment with exposure to multiple aspects of the Fanatics Commerce business.

What’s in it for you:

• Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a culture that celebrates both individual and team successes. 
• Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life.