Gift Card Program Manager

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Role Overview 

The Gift Card Program Manager will lead the majority of the gift card business which includes multiple 1st party websites, 3rd party vendors, B2B partners and in-venue locations. 

How you will make an impact:

We are looking for an entrepreneurial individual who can efficiently drive program growth, enhance the user experience and oversee day-to-day operations. From gift card compliance to card production, this individual will have knowledge of all aspects of the gift card business. 

The individual should enjoy solving technical problems and be adept at creating, analyzing, and improving processes. They must be highly analytical, organized, and goal-oriented, with the ability to work in a fast-paced environment. Keeping up with professional and collegiate sports is a plus.

• Own the full gift card lifecycle from conception to execution
• Monitor and analyze gift card metrics for strategic decision making
• Create sales reports and deliver metrics to internal stakeholders 
• Develop marketing calendar and launch strategy to maximize all key timeframes 
• Track and allocate gift card inventory to maintain sufficient on hand quantities 
• Oversee card production for all program channels
• Manage vendor relationships and facilitate weekly calls
• Identify growth opportunities and make updates for program improvement

What you bring to the team:

• Bachelor's degree, preferably in Business or Marketing
• 5+ years of gift card program management; multi brand program experience is a must 
• Excellent communication and collaboration skills, with the ability to align cross-functional teams 
• Demonstrated leadership ability, with experience delivering results in a fast-paced, dynamic environment
• Strong strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive clarity in complex situations
• High proficiency in Microsoft Office (primarily Excel, Word, and PowerPoint)

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

The salary range for this position is $81,700 - $120,000, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.

Where You’ll Work and What’s required:

• Remote work environment
• Ability to visit office(s) and industry conferences on occasion 
• Fast-paced team environment with exposure to multiple aspects of the Fanatics Commerce business.

What’s in it for you:

• Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a culture that celebrates both individual and team successes. 
• Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life.