GeniusIQ Customer Support Analyst French-speaking

THE ROLE:

This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights. 

As a Customer Support Analyst within GeniusIQ, you’ll be the link between our customers and our technology. From resolving support queries to coordinating with engineering teams and ensuring smooth game day operations, your work will directly contribute to delivering reliable, high-quality sports data experiences.

WHAT YOU'LL DO:

• Handle and prioritise incoming customer requests, ensuring timely resolution or appropriate escalation to the relevant teams.
• Triage basic API and software access issues, collecting necessary details for our engineering teams to efficiently address.
• Maintain comprehensive customer contact lists and playbooks for outage and delivery updates, ensuring clear communication with all stakeholders.
• Collaborate with game day operations and System Support Engineers to promptly resolve event-day issues and maintain operational continuity.

WHAT YOU'LL BRING

• Strong verbal and written communication skills in English and French.
• Strong knowledge of football and basketball, other sports beneficial
• Previous experience in customer support, data delivery, or product operations.
• Proficiency in working with software platforms and technical tools.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously.
• Ability to work collaboratively with teams across different time zones.
• Willing to work a schedule aligned with the sports calendar, including evenings, weekends, and public holidays.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

One team, being brave, driving change

Let us know when you apply if you need any assistance during the recruiting process due to a disability.