Gaming Operations Associate

About DraftKings

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As a Gaming Operations Associate, you'll help deliver exceptional gaming experiences by driving integrations and supporting game releases end-to-end. You'll work across internal teams and external suppliers to test new games, troubleshoot issues, and fine-tune features for launch. From hands-on debugging to tracking defects and collaborating across functions, your contributions will shape our product quality and speed to market. This is a chance to influence high-impact outcomes in a fast-paced, evolving environment.

What You'll Do

• Execute integration and functional testing for third-party game providers across all platforms.

• Support the development and refinement of internal game features to enhance the overall experience.

• Troubleshoot and debug game issues during the rollout of new states and brand expansions.

• Create and manage defect tickets, collaborate closely with developers, and maintain issue tracking and status updates through resolution.

• Partner with Operations, Product, QA, and Development teams to deliver a fully vetted final product.

• Coordinate with Casino Units and partner suppliers to ensure timely delivery of requests and solutions.

• At least 1 year of experience in technical support or a similar role within the online gaming industry.

• Clear, proactive communication skills and a collaborative approach to working across cross-functional teams.

• Flexibility to adapt as priorities shift and business needs evolve.

• A growth-oriented mindset and enthusiasm for exploring new testing methods and tools.

• Familiarity with platforms like Excel, Google Sheets, JIRA, etc.

• Strong analytical thinking and attention to detail, with a proactive approach to problem-solving.

• A balanced perspective that combines technical insight with business awareness to support informed decisions.

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Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

Ready to Own What's Next?

We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community. 

DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

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