Fraud Agent

As a Fraud Agent you will play a critical role in preventing and identifying fraud on our platform while also making sure our Customers have a world class experience. You will be responsible for monitoring front line defense, identifying and escalating potentially fraudulent activity.  You will work with multiple departments across the business to maintain an up to date fraud model, identify new industry threats and more efficient ways to protect the integrity of our Customers and company. 

Shift options: 

• Saturday Sunday and Monday its 3a-1130a / Tuesday Wednesday is 12am-830a / Off Thursday Friday

What You Will Do As A Fraud Agent

• Monitor and analyze withdrawals, flag potential fraudulent activity and take action to mitigate losses
• Review customer account and activity
• Use industry leading alerting to act on fraudulent behaviours
• Review high risk escalations liaising with Customer Support, RegOps and VIP leadership
• Ensure compliance with anti-money laundering regulations, including KYC requirements and gaming regulations
• Act as the fraud front line of Fanatics by communicating directly with customers through emails, chats and phone calls
• Assist the customer support and VIP teams with escalated customers

What Skills You Bring 

• 2-4 years of relevant fraud and/or AML risk experience
• Understanding of gaming and payment processes. General understanding of Sports Betting, Casino and payment processes.
• Self-motivated, analytical thinker with exceptional attention to detail.
• Flexibility to perform in a fast paced startup environment in an evolving industry.
• Investigative curiosity with strong organizational skills.
• Competence with Salesforce and the G Suite products. Intermediate Google Sheets skills are highly desirable.
• Ability to work a hybrid schedule that will include weekends.
• Ability to obtain and maintain licensing in multiple jurisdictions.