Fraud Agent

As a Fraud Agent you will play a critical role in preventing and identifying fraud on our platform while also making sure our Customers have a world class experience. You will be responsible for monitoring front line defense, identifying and escalating potentially fraudulent activity.  You will work with multiple departments across the business to maintain an up to date fraud model, identify new industry threats and more efficient ways to protect the integrity of our Customers and company. 

Shift options: 

• 8a-530p BST (3a-1130a ET) / SMT--FS (Wed/Thu off)
• 5a-330p BST (12a-830a ET) / SM--RFS (Tue/Wed off)

What You Will Do As A Fraud Agent

• Monitor and analyze withdrawals, flag potential fraudulent activity and take action to mitigate losses
• Review customer account and activity
• Use industry leading alerting to act on fraudulent behaviours
• Review high risk escalations liaising with Customer Support, RegOps and VIP leadership
• Ensure compliance with anti-money laundering regulations, including KYC requirements and gaming regulations
• Act as the fraud front line of Fanatics by communicating directly with customers through emails, chats and phone calls
• Assist the customer support and VIP teams with escalated customers

What Skills You Bring 

• 2-4 years of relevant fraud and/or AML risk experience
• Understanding of gaming and payment processes. General understanding of Sports Betting, Casino and payment processes.
• Self-motivated, analytical thinker with exceptional attention to detail.
• Flexibility to perform in a fast paced startup environment in an evolving industry.
• Investigative curiosity with strong organizational skills.
• Competence with Salesforce and the G Suite products. Intermediate Google Sheets skills are highly desirable.
• Ability to work a hybrid schedule that will include weekends.
• Ability to obtain and maintain licensing in multiple jurisdictions.

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.