Franchise Operations Specialist

Key Responsibilities
1. Store Visits & Execution Monitoring 
• Conduct regular store visits to ensure proper execution of brand and operational standards  
• Identify gaps and provide immediate, actionable feedback to store teams  
2. Store Evaluation & Compliance 
• Perform structured store evaluations/audits using approved tools  
• Track and follow through on action plans to ensure compliance with brand and operational guidelines  
3. Sell-Out & KPI Tracking 
• Monitor store sell-out performance and track key KPIs (conversion, ATV, UPT, productivity)  
• Highlight risks and support implementation of corrective actions  
4. Store Operations & Retail Excellence 
• Ensure adherence to store processes and retail excellence standards  
• Validate compliance with the Store Operations Manual during store visits  
5. Action Planning & KPI Improvement 
• Support development and execution of action plans to improve KPIs based on performance analysis  
• Ensure timely follow-through across all assigned franchise stores  
6. Training Coordination & Support 
• Align with FRS Trainers on training topics and calendar execution  
• Support rollout and tracking of training initiatives in stores  
7. In-Store Marketing Execution 
• Partner with the Brand Team to ensure consistent in-store marketing and visual merchandising execution  
• Monitor campaign implementation and provide feedback on execution quality  
8. Stakeholder Coordination 
• Collaborate with Franchise Operations Leads and store teams to support execution of plans and initiatives  
• Provide on-ground insights to support continuous improvement 

Key Success Metrics 
• Sell-Out Performance Support  
• KPI Tracking & Improvement (Conversion, ATV, UPT)  
• Store Audit & Compliance Scores  
• Execution of Action Plans  
• Consistency in Brand & VM Execution  
• Contribution to LFL% Growth