Franchise Account Manager

Purpose & Overall Relevance for the Organization:

Act as the company’s representative and be a strategic partner to franchisees through diligent management (including strategic, commercial, and administrative tasks).

Constant interaction with franchisees ensuring expectations and needs are met. Also guarantees the achievement of targets to create a profitable and sustainable business.

This role requires cross-functional collaboration with other departments and partners to monitor the Franchise business across the entire ARG Network. The ultimate objectives are to win with the consumer and to achieve our commercial targets, with an active support to the Franchisee using a strategic approach, managing the needs of the business, of the channel and of the consumer.

Key Responsibilities:

• Co-create and align strategic market plans for each franchisee
• Ensure that all areas support franchisees in their requirements and requests.
• Provide support to franchisees in creating their sales forecast.
• Facilitate franchisees implement and comply with their plans
• Analyze and provide feedback on monthly sales information for each store (net sales, net quantity, sales line, etc.).
• Review weeks cover at franchisee, store and division level
• Review franchisee current stock to understand invoicing opportunities.
• Receive and evaluate customer orders, ensuring they are feasible and consistent with their historical sales performance
• Advise the customer in defining the presale final order
• Collect company’s general and relevant information to train franchisee internal team and store staff
• Receive, analyze, process, and follow up on franchise requests
• Analyze trade terms and discounts.
• P&L analysis
• Align with different departments the PO status to identify possible risks and opportunities
• Share with franchisee the PO arrival status and stock availability
• Evaluate market opportunities to expand the business in their territory
• Weekly store visits to verify if the client complies with adidas standards
• Analyze returns according to adidas policy
• Ability to influence in topics such as:
  • • • New store design
      • Product segmentation and store ecosystem
      • Campaign implementation – store level
      • Incentives and markdown support
      • New hires and support for stores and office
      • Store monthly sales target

Knowledge Skills and Abilities:

• Analytical skills
• Strategic thinking
• Innovative
• Customer focus & Commercial mindset
• Results-oriented / problem-solving skills
• Leadership
• Operations Capability & Project Management
• Teamwork| Cross-Functional Collaboration
• Proactive
• Communication skills
• Executor
• Relationship management
• Negotiation skills
• Capacity to influence others
• Adaptability

Requisite Education and Experience / Minimum Qualifications:

• 5+ years of related work experience in international and/or cross-functional teams.
• Fluent in local language & English.
• University degree in Engineering, Business, or equivalent education background. (preferred)