Fleet & Shuttle Supervisor, FIFA World Cup 26™ | Kansas City

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE:  Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

The Transport Supervisor supports daily transport delivery for assigned client groups during the FIFA World Cup 2026. This role ensures safe, efficient, and professional transport services and supports vehicle dispatch, driver coordination, and client movement.

Client Group Service Coordination 

• Execute specialized transport support based on client group needs 
• Manage driver check-in, briefing, and deployment 
• Ensure accurate vehicle allocation and staging for client movements 
• Support loading, dispatch, and arrival coordination at designated points 

Driver & Workforce Support 

• Facilitate driver technology setup (tablets, mobile apps, TMM credentials) 
• Distribute job cards and ensure VAPP/accreditation compliance 
• Promote uniform, conduct, and service standards 

Operational Delivery 

• Ensure vehicles are clean, fueled, and operational prior to dispatch 
• Coordinate arrival/departure flows to maintain on-time performance 
• Assist with routing, fleet adjustments, and incident escalation 

Safety & Compliance 

• Enforce depot and venue safety procedures 
• Monitor access control, permissions, and safe vehicle movements 
• Support emergency or contingency response as directed 

Documentation & Communication 

• Maintain shift logs, attendance sheets, driver rosters, and reports 
• Participate in briefings, handovers, and operational calls 
• Provide proactive updates to the Depot Manager and Command Center 

Education & Qualifications 

• Bachelor’s degree in Event Management, Transport Operations, Logistics, or Hospitality, or equivalent experience. 
• Knowledge of transport operations, guest services, or event logistics is an asset. 

Work Experience 

• 3-5 years of experience in transport, hospitality, or event operations. 
• Experience working in a supervisory role within large-scale or high-profile events preferred. 
• Proven ability to manage small teams, coordinate logistics, and deliver service excellence under pressure. 
• Experience collaborating with security teams, hotels, and transport providers is advantageous. 
• Strong interpersonal skills, proactive communication, and confidence in decision-making. 
• Demonstrates the highest levels of integrity, professionalism, and commitment.  
• Positive attitude, patience, and persistence in problem-solving.  
• Strong cultural awareness and the ability to work in an international environment. 
• Client facing communication and guest services experience is a plus. 

Languages 

• Fluent in English. Spanish and/or French proficiency is a plus 

Technology 

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools