Executive, Customer Service

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

Purpose of Role

The Executive, Customer Service will act as a liaison, provide product and service information and resolve any emerging problems that our South APAC (SG, MY, HK, ID, PH, TH) customers might face with accuracy and efficiency. He/she will also be responsible to ensure excellent service standards, respond efficiently to customer inquiries via calls, live chat and emails to maintain high customer satisfaction.

Your Impact

Customer Experience Management
•    Take ownership of customers’ issues and follow problems through to resolution
•    Ensure customer satisfaction and provide professional customer support
•    Handle escalated complaints and feedback from customers
•    Keep accurate records and document customer service actions and discussions in the call centre database in a comprehensive manner
•    Manage orders via the system according to customer’s request
•    Liaise with internal and external stakeholders to resolve customer issues 

Improvement to Company Branding
•    Build sustainable relationships and engagement with customers
•    Gather and bring up customer feedback on products, sales and marketing team

Knowledge Sharing
•    Share effective workarounds and knowledge with team members 

Qualifications

• Minimum Diploma in business administration or related field preferred
• 2 years of customer service experience handling email, phone, live chat and social media channels. 
• Minimum Diploma in business administration or related field preferred
• 2 years of customer service experience handling email, phone, live chat and social media channels.
• Excellent communication skills, with the ability to multi-task and work under tight deadlines
• Strong language proficiency in both spoken and written English and Bahasa Melayu is essential, as the customer service team handles regional customers from Hong Kong, Indonesia, Malaysia, Singapore, Thailand, and other markets.
• Prior knowledge of Salesforce is an advantage
• Excellent organizational skills with great attention to detail
• Motivated, independent, and resourceful to provide solutions to customer
• Strong interpersonal skills with the ability to build strong and sustainable working relationships with internal and external stakeholders

Relocation

• No relocation provided

Our Commitment to Equal Opportunity