Event Host (global Sporting Event) - Italian/english Speaking

The primary role of an iLUKA Host is to act as an Ambassador representing our Client's brand and the delivery of exceptional and memorable hospitality experiences to all guests who join us on our global events.

Hosts can be deployed in a variety of settings and the focus of the role will vary slightly dependent upon the environment.

We will be looking for hosts to work throughout the Event, which could be (depending on role) between 12 days and 25 days in February 2026. Some Host roles could continue through to the next event, which would be in March.

Key Responsibilities:

Primary Responsibilities

• To deliver an exceptional hospitality experience to the clients' guests
• Understanding guest touch points, provide a friendly and welcoming meet and greet service
• Be the first point of contact and meet and greet guests on arrival
• Manage and organise guest groups to ensure that they are in the right place at the right time
• Accompany guests throughout their journey and deal effectively with any issues or problems that arise in order to make the guest experience a smooth and enjoyable one
• Provide information and assistance to guests in all situations and at all stages of the programme
• Deliver outstanding customer service and create an environment that is friendly, fun and guest focused
• To co-ordinate guest departures as their experience draws to a close

Specific Responsibilities whilst working in the following environments:

Airport

• Act as first point of contact for guests arriving at the airport and provide a friendly and welcoming meet and greet service
• Act as the last point of contact for guest departures
• Management of guest lists
• Ensure a smooth transition through the airport and hand guest over to the transport host teams

Hotel/Desk/Lounge

• Man the Hospitality Desk to check in guests to the hotel/hospitality programme, provide information and assistance to guests in the hotel relating to the local area and their specific programme
• Enrich the overall guest experience whilst in the hotel

Hospitality Venue

• Meet and greet guests in a friendly and welcoming manner
• Ensure the venue is immaculately presented
• Provide assistance to the venue teams on an as needed basis
• Support F&B/Lounge team on elements of F&B within the Lounge

Event /Coach

• Provide information and assistance to guests at all points of contact, whether at the hotel, on the coach (Executive Bus/Vehicle) or at venues
• Accompany assigned guests on a daily basis throughout their programme
• Management of guest lists
• Meet and greet guests in a friendly and welcoming manner
• Provide information and assistance to guests as required
• Accompany guests on their journey and ensure a smooth transition to other host teams on arrival at the destination
• Management of guest lists

Venue/Showcasing

• Manage and Organise the safe and efficient flow of guests through the venue
• Provide VIP reception services/cloak room services
• Manage queue and crowd issues in a safe manner
• Provide information and assistance to guests as required

This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.

Skills, Knowledge, Expertise:

• Fluent in Italian and English
• Experience using smart phones/tablets
• Highly effective communication and interpersonal skills
• A fun, ‘Can Do' attitude
• Confidence to manage and engage with groups of people in a variety of settings
• Ability to think on your feet and resolve problems calmly and efficiently
• A desire to deliver the very best levels of customer service
• High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
• Flexible, enthusiastic, confident, outgoing, well organised
• Willing to roll sleeves up and get involved
• Team Player
• Self-motivate

Attributes:

• High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
• Flexible, enthusiastic, confident, outgoing
• Willing to roll sleeves up and get involved
• Passionate about sport, hospitality and delivery
• Able to work in a calm, kind and professional manner in a pressured environment
• Ability to prioritise a demanding workload