Employee Relations Partner (Case Management)

ABOUT FLUTTER ENTERTAINMENT ​

Flutter Entertainment is a global leader in sports betting, gaming, and entertainment, with annual revenues of $11.7 Bn and a customer base of over 12 million players (in 2023) driven by a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet.​

​Listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE), Flutter was recently included in TIME's 100 Most Influential Companies of 2024 in the 'Pioneers' section. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. ​

​Working at Flutter is a chance to work with a growing portfolio of brands across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed.​

FLUTTER ENTERTAINMENT INDIA ​

Our Hyderabad office, located in one of India’s premier technology parks is the Global Capability Center for Flutter Entertainment. A center of expertise and innovation, this hub is now home to over 780+ employees working across Customer Service Operations, Data and Technology, Finance Operations, HR Operations, Procurement Operations, and other key enabling functions.​

​We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. With the scale of a leader and the mindset of a challenger, we’re dedicated to creating a brighter future for our customers, colleagues, and communities.​

OVERVIEW OF THE ROLE
As an Employee Relations Partner within the Group Operations team, you will play a pivotal role in managing and enhancing employee relations across FEI – India Region.

This role plays a critical part in fostering a positive work environment through Grievance handling, case management, policy management, employment law research, cross-functional collaboration, and training support.
We are looking for someone who is keen to build on the positive culture we have here in our office in Hyderabad. 
 

KEY RESPONSIBILITES ​
•    Lead the resolution Manage of low to mid-level complex employee relations issues, conducting thorough investigations and providing recommendations
•    Develop and implement employee relations policies and procedures
•    Advise and support HR and management teams on best practices, ensuring compliance with employment laws and supporting with crafting and drafting of documentation including agreements and templates
•    Maintenance of ER trackers & case management software
•    Provide robust, practical, professional and dedicated ER advice to a range of key stakeholders
•    Provide training to HR and line managers on employee relations topics
•    Contribute to the development of a positive workplace culture and employee engagement initiatives
•    Collaborate with legal counsel when necessary to address potential legal issues
•    Deliver Training to focus groups
•    Participate in POSH related activities  Support IC on POSH related matters
•    Maintain the highest standards of confidentiality and compliance with data protection regulations when handling employee relations matters
•    Supporting other regions with case work where needed (such as UK) 

TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE
•    Master’s or Bachelor’s degree, preferably in human resources, or a related field.
•    Over all 5-7 years of Human Resources experience, with minimum 2 plus years of experience in an Employee Relations role.
•    Reasonable understanding of HR policies, workplace practices, understanding of the local employment law is desirable 
•    Reasonable knowledge on Sexual Harassment of Women at workplace (Prevention, Prohibition and Redressal) Act 2013 /POSH Act
•    Excellent organisational, written, and verbal communication skills.
•    High level of integrity and professionalism when handling confidential information
•    Previous experience in handling a large case work portfolio, with a view to managing multiple priorities including whistleblowing cases, grievances and investigations
•    Comfortable in a fast-paced environment, working at pace and handling various changing priorities
•    High level of resilience and tenacity 

Desirable Experience 
•    Understanding and awareness of UK and wider Europe employment law and processes

 

BENEFITS WE OFFER

• Access to Learnerbly, Udemy , and a Self-Development Fund for upskilling.
• Career growth through Internal Mobility Programs .
• Comprehensive Health Insurance for you and dependents.
• Well-Being Fund and 24/7 Assistance Program for holistic wellness.
• Hybrid Model : 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.
• Free Meals, Cab Allowance , and a Home Office Setup Allowance.
• Employer PF Contribution , gratuity, Personal Accident & Life Insurance.
• Sharesave Plan to purchase discounted company shares.
• Volunteering Leave and Team Events to build connections.
• Recognition through the Kudos Platform and Referral Rewards .

WHY CHOOSE US

Flutter is an equal-opportunity employer and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India