Ecommerce Account Manager - Fanatics Collectibles

Topps is scaling fast across Europe and we want fresh, entrepreneurial talent to accelerate our online growth. You might be a recent graduate or an eCommerce executive with 12-24 months’ hands-on trading exposure, what matters is your drive, curiosity and willingness to own results. This is a full time role, in the designated office 5 days per week.

Key Responsibilities

1. Marketplace Management 
   • Launch topps.com on strategically identified marketplaces across EMEA.
   • Take day-to-day responsibility for our storefronts: pricing, listings, stock checks.
   • Coordinate stock allocations and listing optimization with internal teams (operations, product, merchandising).
   • Develop marketplace strategy (content, promotions, marketing) to maximize sales, brand visibility, and ROI.
   • Test new ad formats, keywords and deals; report what moves the needle.
2. Direct-to-Consumer (Topps.com)
   • Liaise with operations, merchandising, product, and other cross‐functional teams to ensure smooth operations and timely releases. From product launches to on-site marketing and content updates.
   • Monitor traffic, conversion and bounce-rate dashboards in partnership with eCommerce analyst; suggest quick UX or content tweaks.
3. New Customer Development
   • Identify and onboard new 3P customers, managing the full cycle from contract negotiation to go-live.
   • Evaluate potential partners, assess market fit, and propose solutions that expand our eCommerce footprint.
4. Performance Reporting & Analytics
   • Track weekly/monthly KPIs (sales, traffic, conversion, margin), providing insights and recommendations to leadership.
   • Present regular updates on marketplace performance, promotional effectiveness, and pipeline opportunities.
5. Commercial Innovation & Problem-Solving
   • Develop innovative strategies to overcome challenges (e.g., brand competition, stock constraints).
   • Proactively recommend new product assortments, marketing tactics, or site enhancements.

Qualifications & Experience

• 1–3 years in eCommerce trading, digital merchandising, growth marketing or a standout internship/grad role with measurable impact.
• Comfortable in at least one toolset: Amazon Seller Central, Shopify, Magento, Salesforce Commerce Cloud, GA4, Excel/Sheets (pivot tables).
• Evidence of hitting a hard KPI (sales, CVR, ROAS, margin) and explaining the “why” behind results.
• Clear, concise communicator who can work with creatives one hour and supply-chain the next.
• A side-hustle, campus venture or hack-day project that shows entrepreneurial spark (tell us about it!).

Skills & Attributes

• Entrepreneurial drive – energized by blank-sheet problems and quick to turn ideas into tests.
• Data fluency – pulls and interprets GA4/Seller Central numbers, turning insights into action.
• Growth mindset & learning agility – masters new tools or marketplaces in weeks; iterates fast.
• Commercial instinct – balances pricing, promo and ad-spend levers to hit both sales and margin goals.
• Clear communicator & collaborator – translates insights for creatives, ops, and leadership to keep projects moving.

Why Join Topps?

• Opportunity to shape eCommerce strategy for iconic collector products beloved by fans worldwide.
• A dynamic, collaborative environment where initiative and innovation are valued.
• Autonomy to drive growth across multiple key channels and direct site (Topps.com).
• Professional growth via cross-functional collaboration, managing high-profile product launches, and expanding our presence across EMEA.

If you’re ready to deliver strong commercial results, lead critical marketplace channels, and champion a best-in-class direct-to-consumer experience, we’d love to hear from you. Apply now to help us accelerate our eCommerce growth across EMEA.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. 

Subject to applicable laws, Fanatics Collectibles may choose to run a background check.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com).  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers.