EA Sports FC Player Experience Analyst - FC Quality Verification

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

FC Live Platform Quality Verification is searching for the next game product expert to drive critical activities that support creating an optimal player experience and will be a key point of contact for decision-making from our stakeholders across production and development teams. The EA Sports FC Player Experience Analyst will report to the Development Manager.

Responsibilities:

• Create data-driven insights, reports and presentations to showcase trends and players' sentiment

• Help promote game and experiential quality across FC by applying “the voice of the player"

• Be an advocate of “the voice of the player” by creating a bridge between FC Live Platform Quality Verification and our partners

• Promote improvements across functional quality; with a main focus on experiential quality

• Monitor internal communication channels, public discussion forums, and social media platforms to help identify player-affecting issues and collect players' feedback

• Coordinate with Production to prioritize recurring player feedback effectively

Qualifications:

• Bachelor's degree or equivalent industry experience in Quality Assurance

• 4+ years of experience with testing and defect tracking software, preferably Jira

• 4+ years of experience with Agile/Scrum software development methodologies

• Synthesize community feedback and player sentiment into clear, relevant insights that can be discussed with producers and Live Operations partners to improve the player experience

• 2+ years of experience writing reports and providing updates to stakeholders

• Knowledge of gaming consoles and their systems

• Experience using collaboration tools, preferably Confluence, Miro, and Slack

• Experience working across different time zones and international teams

• Knowledge of international football (soccer) and/or knowledge of the FC game franchise.

Pay Transparency - North America

COMPENSATION AND BENEFITS 

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs). 

PAY RANGES

* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$77,700 - $107,900 CAD

Pay is just one part of the overall compensation at EA.

For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.