Duty Airport Operations Manager MXP

Company Description

Take the chance to work for the Organization in charge of delivering one of the biggest and most prestigious events in sport field! Feel the Olympic and Paralympic energy joining us at Fondazione Milano Cortina 2026, leaving a mark in the sport history!

BREAK THE ICE!

Fondazione Milano Cortina 2026 is the Organizing Committee for the Olympic and Paralympic Winter Games of 2026, carrying on the organization, promotion and communication of the sporting and cultural events related to the next Winter Games.                                                                                                                                            

We are driven by the following values: respect, determination, legacy, engagement and sustainability.

Milano Cortina 2026 will be the first large-scale Olympics in history: 13 Olympic venues, 21 provincial capitals, 2,300 municipalities directly involved, over an area of 22,000 square km.

The Milano Cortina 2026 Organizing Committee has been established in 2019 with the purpose of organizing Olympic and Paralympic Games in compliance with the Host City Contract signed jointly by the International Olympic Committee (IOC), the two cities of Milano and Cortina and the Italian National Olympic Committee (CONI).

Furthermore, the Italian Paralympic Committee, the Regions of Lombardy and Veneto, as well as the Autonomous Provinces of Trento and Bolzano/Bozen are all partners in this major national-level project, with the support of the Italian Government.

Position

Plan and deliver Port(s) of Entry operations by air and rail with the Airport Operations Manager. Plan the Venue Airport Operations with multiple internal and external stakeholders. This includes developing and documenting operational plans such as the Venue Operating Plan, contingency plans, and daily run sheets.

The smooth transfer of Games Clients, along with their luggage and sports equipment, to their accommodation, venues, and other locations can only occur through thorough planning. This will prevent delays in operations that will degrade the overall client experience.

Planned recruitment will be scheduled to support the development and successful execution of the games plan.

Additionally, continuous coordination and communication with external airport operators and other Functional Areas (internal stakeholders) is essential to ensure the quality and success of the Games’ operations.

•Support and manage relationships with internal and external stakeholders such as airport authorities, handling agents, and various Functional Areas (FAs) and client owners to ensure appropriate service levels are maintained during the Arrivals and Departures phases;

•Coordinate integrated planning and actively participate in working groups with Transport, Logistics, and client-owner FAs;

•Represent the Organising Committee’s (OC) interests in external stakeholder and project team meetings, in collaboration with senior managers;

•Assist in building the Arrivals and Departures team by supporting recruitment, performance management, problem resolution, coaching, and motivation, in line with the OC workforce strategy and associated policies and procedures;

•Ensure the Arrivals and Departures team deliver all operational aspects to agreed standards and provide necessary support to other FAs;

•During Games Time, act as the Airport Venue Duty Manager, supporting all FAs in their operations and serving as the key onsite contact for airport authorities and stakeholders;

•This role also involves supporting the planning of Arrivals & Departures operations at rail stations in coordination with the relevant FAs.

Requirements

•Experience working at a Major Event, Airport Authority, Handling Agent or Tour Operator with a good knowledge and understanding of arrivals and departures requirements and challenges experienced in managing Groups and VIP’s.

•Evidence of ability to apply a clear, logical, and coherent approach to the analysis of complex issues, and the development and implementation of recommendations for next step action;

•Demonstrated ability to work with, and influence, internal/external stakeholders to successfully assist strong working relationships and joint decision-making;

•Ability to proactively contribute to operational discussions and to manage challenging situations;

•Demonstrated resilience and ability in responding proactively to changes and priorities in a fast-paced and off hours work environment;

•Project management skills;

•Demonstrated experience in recruiting, training, and managing teams, such as working team abilities;

•Have a strong compromise with the role;

•Working knowledge of English and Italian language.

Other information

Fondazione Milano Cortina 2026 is committed in building an inclusive and diversified working environment, striving to guarantee equal opportunities for all workers (L.903/77) and promote the integration into its workforce of persons with disabilities (L.68/99).