Digital Operations Lead

Our team of hundreds of skilled experts keep Formula 1 moving. We’re on the lookout for a Digital Operations Lead! The main purpose of this role is to lead the Digital Operations team, working closely with third party suppliers and internal stakeholders, on all elements of BAU, change, incident and race weekend operations for F1's Digital products.

Main Duties & Responsibilities:

• Further the strategy for operations across F1 digital properties.
• Manage day to day activities of Operations Managers and Analysts.
• Provide technical insight on incidents and changes impacting digital properties.
• Ensure services are delivered to the highest levels of quality and availability, working with partners to reach root cause and develop improvement plans.
• Act as a point of escalation for digital throughout a subset of race weekends.
• Work with peers in, Technology and Product teams to prioritise service improvement changes.

About You:

Essential

• Educated to degree level or relevant industry expertise
• Professional qualifications or certificates relating to service management
• Experience working with large audience consumer facing products
• Comfortable when working in incident scenarios
• People management experience
• Strong stakeholder management skills
• Proactive worker

Desirable

• Computer Science or Software Engineering qualifications
• Knowledge of cloud networks (AWS, Google Cloud, Azure)
• A Technical/non-functional testing or operational support background
• Experience working in a multi-vendor environment

Division:

Broadcast and Media