Digital Key Account Manager - Amazon

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION

Support the Pacific Wholesale Account team in driving digital growth for Amazon. This role contributes to optimizing brand representation, consumer experience, and sell-through performance by providing analysis, ensuring content excellence, and supporting the execution of digital initiatives.

KEY RESPONSIBILITIES

• Track and analyze Amazon performance metrics, highlighting risks and opportunities.

• Build dashboards and reports to support account leads in decision-making.

• Ensure consistent, accurate, and optimized product content across Amazon.

• Monitor consumer demand and assortment trends to support sales growth.

• Support execution of Digital Joint Business Plans by tracking progress against KPIs.

• Partner with internal teams (Planning, Brand Activation, Finance, Digital Wholesale) to align initiatives.

• Prepare materials and insights for senior account managers and stakeholder meetings.

• Assist in monitoring 3P resellers to protect brand standards.

KNOWLEDGE, SKILLS AND ABILITIES

• Solid understanding of digital KPIs (Impressions, CTR, PDP views, ATC, CVR, ROAS) and how they impact performance.

• Strong analytical skills with the ability to turn data into actionable insights.

• Experience in Digital Wholesale (preferably Amazon or marketplace).

• Clear communicator, able to present findings and recommendations in a concise way.

• Organized and proactive, capable of handling multiple tasks and deadlines.

• Proficient in MS Excel; familiarity with Tableau, PowerBI, or similar BI tools a plus.

• Understanding of Amazon Retail Analytics and retail media platforms.

• Familiarity with marketplace operations (content, availability, backend systems).

KPIS

• Accuracy and timeliness of reporting.

• Improvement in key Amazon performance metrics (conversion, traffic, availability).

• Contribution to digital share of business and brand visibility.

KEY RELATIONSHIPS

• Key Account team

• Digital Wholesale team

• Internal:(Planning, Finance, Brand Activation, Category Management)

• External: Amazon operational teams

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS

• University degree in Business, Marketing, or related field.

• 4–5 years’ experience in Sales, Digital Account Management, or Digital/eCommerce roles.

• Experience with marketplaces, ideally Amazon, strongly preferred.

• Background in Digital Merchandising, Consumer Experience, or Digital Marketing a plus.

• Knowledge of the global e-commerce ecosystem beneficial.