Customer Success Manager II - Japanese Speaking

Your Role

We’re looking for a Customer Success Manager to look after a portfolio of sports teams in Japan, focusing on providing the maximum benefit to customers while ensuring the company a high ROI out of their subscriptions. The number one priority? Renewals for next season. 

In this role, you’ll: 

• Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers. 
• Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.
• Work toward goals. Throughout the year, CSMs aim to achieve quarterly and yearly renewal targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.

Location

We’re looking to hire someone who can work from our Tokyo, Japan office, with a minimum of three days in the office per week.

Must-Haves

• Excellent communicator. Presentation skills are key in this role.
• Analytical. You’re comfortable looking through metrics that showcase user behavior and engagement.
• Proactive. You’re always on top of reaching out to clients, and you love going the extra mile to help a customer.
• Empathetic. You can step into the customer’s world, understanding their problems to provide better solutions.
• Organized. You have workflows and processes that help prioritize what’s most important.
• Delegator. You know what to take on yourself and what can be sent off to other areas within Hudl to best serve your customer.
• Bilingual. Fluent Japanese and business-level English are a must (any other languages are a plus).  

Nice-to-Haves

• Sports technology savvy. If you already understand our products and are able to effectively communicate their value to clients, that’s a plus. 
• Coaching and/or athletics background. If you’ve lived the life, you’ll understand where the customer is coming from.
• Growth mindset. You’re not willing to settle for where you’re at.
• Previous sales experience. You’ve walked the walk.
• Salesforce (CRM) experience. You’re comfortable navigating Salesforce (or a similar CRM) to track activity, manage opportunities and follow sales processes.

Compensation

The base salary range and on-target earnings (OTE) for this role are displayed below. Typically, the total compensation will fall within the middle of the OTE band.

Our compensation decisions are based on an individual's experience, skills and education in line with our internal pay equity practices.

Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire.

Base Salary Range

¥4,095,000 - ¥6,825,000 JPY

On-Target Earnings

¥5,850,000 - ¥9,750,000 JPY

Inclusion at Hudl 

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