Customer Service Specialist

Reporting to the Logistics & Customer Service Manager, Customer Service Specialist is responsible for managing all field operations such as warehousing, distribution, logistics, execution services for a best in class Finished Goods and Visibility Items. Customer Service Specialist represents first point of contact for Red Bull Customers providing support as well to the internal customers/stakeholders. S/he is responsible for the supply chain execution of finished goods & visibility items and for the execution of the order to cash process (O2C).

SORUMLULUKLAR

Güçlü yanlarınla oynayabileceğin alanlar

Sana güvenebileceğimiz tüm sorumluluklar

• 3PL & Operations Management

  • Ownership of O2C (Order to Cash) process, for both finished goods and VISITs in SAP, including events and services of RB coolers/VISIT items.
  • Prepare route plans of daily shipments/deliveries and coordinate with 3PL Logistics Vendor .
  • Create efficiencies and productivity with a continuous improvement mindset.
  • Contribute and assist Daily invoicing Operations.
  • Validate 3PL invoices and contribute in the approval process.
  • Coordinate internally and externally for a fluent and issueless operations.
  • Ensuring all systems are updated timely to reflect actual data.
  • Ensuring requested reports for the daily/monthly activities.
  • Articulate key performance indicators related to cost, performance and optimization and the insights associated with them.
  • Track customer perceived service level and customer satisfaction with proper reporting methodology. Proactively lead customer visits and periodical meetings.
  • Work towards the resolution of logistical and operational issues originating both from the 3PL and customer.
  • Provide accurate and helpful information to support internal and external customers being the interface with the logistics providers for issues related to the deliveries.
  • Execute stock transaction entries in SAP.
  • Execute stock count operations based on the guidelines.
  • Accountability on accuracy of the stock in the warehouses.
  • Month/Year end closing, execution, and monitoring of periodical tasks.

• Project, Data Management and Reporting

  • Deliver routine daily customer service activities of Finished Goods and Visibility Items.
  • Make sure sufficient reporting mechanism and systems in place and fully in use.
  • Maintain Systems and Database integrity between 3PL and SAP.
  • Document and updated of local processes.
  • Manage projects when necessary.

TECRÜBE

Bilgi ve uzmanlık alanların

bu pozisyon için gereken en önemli uzmanlık:

• Minimum 4-5 years of experience in Logistics, Warehousing and Customer Service of Finished Products and Visibility Items in a Multi-National Company
• Experience of working in customer service, warehousing, logistics and transportation processes is a must.
• Experience of managing a 3PL vendor is a must.
• Working knowledge of SAP, TM(Transportation Management Tool ) and MS products such as Excel, Word and PowerPoint.
• Experience in creative thinking and development of innovative solutions to complex customer challenges.
• Experienced in managing large accounts on a regional.

• Seyahat 20-30%