Customer Service Representative - Wholesale

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

Your mission

Join PUMA as a Customer Service Representative (Wholesale)

Who We Are

We’re PUMA, a global sport and culture brand with big energy and even bigger ambition. We move fast, think forward and back our people to run with ideas. Our Customer Service team is the quiet superpower behind it all, supporting our sales teams, retail stores, and partners across the region to keep things moving.

The Opportunity

Step into the world of sport and lifestyle with PUMA – one of the world’s leading sports brands! We’re on the hunt for a Customer Service Representative (Wholesale) who’s ready to bring energy, precision, and passion to our wholesale operations.

Why PUMA?

Because we’re more than a brand – we’re a movement. At PUMA, we push boundaries and set trends. We create products that empower athletes and inspire everyday champions. Joining us means becoming part of a global team that thrives on creativity, collaboration, and performance.

Your Impact

This isn’t just a job – it’s your chance to make a difference. As a Customer Service Representative, you’ll be the driving force behind exceptional wholesale customer experiences. You will:

• Own the order process – from entry to delivery, ensuring accuracy and speed.
• Be the problem-solver – tackling inquiries and resolving issues with professionalism.
• Collaborate across teams – Sales, Warehouse, Operations – to keep everything running smoothly.
• Champion customer satisfaction – because every interaction matters.

Your talent

What We’re Looking For

We want someone who thrives on precision and loves building relationships. If you have:

• 1–2 years of experience in customer service or order management (wholesale or retail preferred).

• Strong attention to detail and a knack for multitasking.

• Excellent communication skills and a customer-first mindset.

• Proficiency in Microsoft Office; ERP experience (SAP or similar) is a bonus.

What’s in it for You?

Your career deserves more than a desk, it deserves a brand that moves with you. At PUMA, you’ll enjoy:

• Working with a global powerhouse brand in a dynamic, fast-paced environment.

• Being part of a supportive team that values growth and collaboration.

• Access to career development opportunities and exclusive PUMA perks.

• True flexibility we work with you on availability & scheduling

• Serious team only discounts

• Additional day of annual leave on your birthday!

Ready to make your mark? Apply now and help us deliver the PUMA experience to wholesale customers across Australia!

Our principles

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.