Customer Service Representative

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

Your Talent

• University degree in business or equivalent, ideally with focus on sales, supply chain or finance
• 2+ years experience in sales, sport or FMCG industries
• Microsoft excel: Advanced
• Microsoft Powerpoint: Basic
• Data Analysis
• Analysis and complexity management
• Relationship management
• Customer service skills
• Initiative and pragmatism
• Presentation skills
• Business planning and forecasting
• Attention to detail

Your Mission

To support our front end key accounts & field account sales force in delivering profitable, sustainable market share and net sales growth by offering reliable, relevant and competitive service levels to assigned Accounts.

• To support the implementation of the strategy for the Customer Service function with the aim of effectively and efficiently providing best in class service standards to all accounts.
• To ensure market competitive reliability and responsiveness to assigned Accounts in regards to order entry support, orderbook deliveries and conversions, complaints and returns etc.
• To facilitate cross functional alignment and communication between key stakeholders – Key and Field Sales Account team, Purchasing, Demand Planning, Operations and IT – ensuring assigned account needs and requirements are addressed.
• To support the Customer Service team in relevant reporting generating insight and transparency to the sales performance for related accounts – orderbook, forecasting and budget compliance / achievement
• To measure progress on own KPIs and ensure continuous improvement on PUMA account management and service levels

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.