Customer Service & Commercial Operations Senior Specialist (B2B & Fashion)
- Cairo, Egypt
- Full time
- Competitive
- 18th May 2026
Full Description
Purpose & Overall Relevance for the Organisation:
This diverse role will be responsible for a variety of tasks primarily managing the customer orders for a portfolio of nominated accounts or area.
Key Responsibilities:
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KPI’s:
- Speed of execution.
- Customer Service Excellence.
- CS SLA & Blueprints.
- Process enhancements & efficiencies.
- Report enhancements.
Key Relationships:
- Customers.
- Sales Team.
- SCM (Operations, Purchasing, OBF…).
- Finance Team.
- Marketing Team.
- External Stakeholders (Forwarders, Banks…).
Knowledge, Skills and Abilities:
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- Team player with high planning, organizing and reporting abilities.
- Local language or French an added advantage.
Requisite Education and Experience / Minimum Qualifications:
- University degree in Business and administration, Supply Chain or Logistics.
- Minimum 2-3 years of overall work experience in customer service, supply chain or Logistics.
Language skills: English mandatory local language an added-on advantage
The organisation
Adidas
- Sporting Goods & Apparel
- Herzogenaurach, Germany
- 2000+ employees
- Website
Through sport, we have the power to change lives.
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