Customer Service and Operations Representative E-commerce

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

Your Talent

Your Talent: Service-Oriented, Operations-Savvy, and Customer-Focused
We're looking for someone who excels in a fast-paced environment, has a keen eye for detail, and takes pride in delivering the highest quality service. The ideal candidate will bring:

• 2+ years of experience in retail or customer service, with a strong customer-first mindset
• Proficiency in written and spoken English to clearly and effectively communicate with customers and internal teams
• Problem-solving skills and the ability to independently handle and prioritize tasks efficiently
• Experience with Contact Centers, OMS, SAP, and other relevant digital systems (a plus, but not required)

Your Responsibilities

• Respond to customer inquiries via phone, email, and other channels, ensuring prompt and accurate assistance on order status, returns, and other queries.
• Collaborate with operations and customer service teams to enhance logistics efficiency and maintain high customer satisfaction standards.
• Perform regular digital and logistics tasks across multiple systems to maximize operational efficiency and minimize disruptions for customers.
• Report on key metrics, such as customer satisfaction, first-time resolution rates, and handling times, to support continuous improvement.

If you're ready to join a global leader in sportswear and make a meaningful impact in ecommerce operations and customer service, this is your opportunity. At PUMA, you'll have the chance to shape customer experiences and work within a team that values excellence, innovation, and teamwork. Ready to take your career to the next level with PUMA? #BE BRAVE

Your Mission

At PUMA, we believe a great shopping experience goes beyond just the products; it's about exceptional service and smooth operations. As our Customer Service & Operations Representative - E-Commerce, you'll be a vital part of our team, providing first-class support to our Oceania customers while streamlining operational processes to ensure a seamless customer journey. You'll handle inquiries, support logistics, and drive efficiency across multiple digital platforms to keep everything running smoothly.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.