Customer Experience Associate

About DraftKings

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We're growing rapidly and looking for a Customer Experience Associate to be the primary point of contact for our products, answering customer questions and advocating across the company. We are innovators in the sports entertainment industry and we want you to help us further our mission of bringing sports fans closer to the games they love.

What you'll do as a Customer Experience Associate

• Provide exceptional customer service by demonstrating product knowledge.
• Effectively communicate with our customers across several channels – phone, email, chat, and social media.
• Promote the DraftKings brand through your conflict resolution abilities and effective communication skills.
• Advocate for our players to help us grow the business.
• You may be required to become licensed through applicable gaming commissions.

What you'll bring

• Ideally, you'll have prior call center, or customer service, experience.
• Ability to work on weekend days and varying day shifts, which includes 5 days of work with 2 days off.
• Competence with Zendesk/Servicenow (or other ticketing processor systems) and Microsoft Office product suite is a plus.
• If you are polite, attentive, and friendly, then we are looking for you.
• Proficiency in English.

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Join Our Team

We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.

Ready to Own What's Next?

We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community.

DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

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