Cross Sell Operations Senior Associate

About DraftKings

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As a Senior Associate on the Cross-Sell Operations team, you’ll fuel customer engagement by connecting players to a full spectrum of product experiences across our portfolio. You’ll lead initiatives that span product improvements, campaign testing, and cross-functional collaboration to fine-tune the customer journey. From shaping strategy to communicating insights, you’ll ensure every touchpoint supports a seamless, data-informed experience across products.

What you’ll do as a Cross-Sell Operations Senior Associate

• Partner with teams across Operations, Marketing, Analytics, and Product to launch and optimize cross-functional initiatives, including product updates and new promotional mechanics.

• Shape and manage product flows that enhance customer journeys across multiple features.

• Craft and deliver clear, timely communications that keep stakeholders aligned and informed.

• Lead a robust cross-sell testing agenda focused on continual optimization and in-depth campaign analysis.

• Navigate a fast-paced, performance-driven environment where priorities shift based on cross-sell funnel outcomes and impact.

What you’ll bring

• At least 2 years of relevant operations experience at a technology company.

• Strong problem-solving skills and a proactive approach to identifying and resolving issues.

• Ability to use data to drive decisions and have experience managing promotions and running A/B tests.

• Detail-oriented mindset with excellent communication skills and an ability to collaborate across several diverse business functions with inclusivity and connectedness.

• Demonstrated ability to think strategically, prioritize tasks, and manage multiple projects simultaneously.

• Strong ability to synthesize information and present in memo or slide format to senior leadership to drive change and innovation.

• Experience with SQL/Snowflake and Google Sheets/Slides is a plus.

#LI-GR1

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 70,400.00 USD - 88,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ready to Own What's Next?

We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community. 

DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

JR11989