CRM & Business Analyst Support

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

ABOUT US:

Sportradar, the global leader in understanding and leveraging the power of sports data and digital content, is seeking an enthusiastic, independent, proactive analysis lover to join the Global Sales Operations team. The CRM & Business Analyst will be responsible for supporting our CRM and compliance processes, ensuring we comply with SOX and other regulations, and guide the sales team through our CRM system usage. The role requires the successful candidate to establish a good understanding of our contractual procedures and closely collaborate with the Sales Colleagues to support them.

THE CHALLENGE:

Compliance

• Ensure a high-level data quality standard is followed related to internal sales data within our databases and CRM. Among others:
  • Carry out daily compliance tasks including checking contracts in terms of SOX
  • Carry out regular reporting tasks upon request from stakeholders
  • Investigate and provide explanations to questioned compliance cases
  • Carry out data clean-up exercises in alignment with the respective stakeholders
• Report and implement process loopholes and potential improvements in compliance and CRM processes
• Create Salesforce Reports and Dashboards to support compliance tasks other requests
• Prepare ad hoc reports and analysis to assist Sales and other teams as required.

CRM support

• Work on existing and develop new CRM (Salesforce) processes
• Validate proposed processes with peer-groups before full roll-out
• Explain/training of processes or changes to the broader Sales Team
• Understand feedback/change suggestions from the Sales Team and feed in a structured way to Sales Ops and/or CRM-Team
• Administrate and further develop CRM information and user guidance system
• Provide various stakeholders CRM support
• Special Cases: work with CRM and Sales Operations to provide guidance on non-standard requests to sales, document those to create an archive, identify preventive actions

ABOUT YOU:

• Minimum 2 years of work experience.
• University degree (BSc or higher) with an economic, analytical, business administration or data management background
• Extensive hands-on experience with CRM platforms (ideally Salesforce)
• Self-motivation and commitment to drive accurate and high-quality work
• Excellent analytical skills and very strong attention to detail
• Ability to develop processes and methodologies
• A team player with strong communication skills, a flexible and positive attitude
• Work effectively under pressure
• A good knowledge of the sports betting and sports media industries, as well as sales processes is of advantage.

OUR OFFER:

• A friendly and supportive international team
• Opportunity to grow in a dynamic business environment, supported by an international team and organization
• A challenging but rewarding and fun environment
• The opportunity to work and develop within an inspiring and fast-growing company

OUR RECRUITMENT PROCESS:

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations. 
• Two Technical Interviews: Meet with the Technical team and later with the Hiring Manager to dive into your solution, as also discuss team fit. 
• Onsite Interview: Meet with the local team and take a tour of our office for a final meet-and-greet. 
• Finals Steps: Receive feedback and, if successful, an offer! 

Location

Rothschildplatz 4, Vienna , Austria