Credit and Collections Specialist

The Collections Specialist is responsible for a wide range of collection and customer service activities within an assigned customer portfolio. Key duties include ensuring the timely recovery of outstanding payments, performing account reconciliations, coordinating the resolution of disputes, achieving RBDC DSO and accounts receivable overdue targets, and providing support to field teams.

$41,600 to $62,400

RESPONSIBILITIES

Areas that play to your strengths

All the responsibilities we'll trust you with:

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• MANAGE THE PROCESS

  Maintain an accurate, up-to-date accounts receivable aging report for all customers.

  Reconcile monthly customer statements and credit notes.

  Identify all high credit-risk accounts on a daily basis and pursue aggressive collection efforts as appropriate.

  Regularly contact customers to follow up on account status and past-due balances, and document all communications.

  Record all customer promises to pay.

  Understand and use established escalation channels when necessary.

  Identify and record bad debt and uncollectible amounts for management review.

  Ensure statements are sent to all term customers according to their preferred delivery method and schedule.

  Provide invoices to customers as required or upon request.

  Maintain accurate and current customer contact records.

  Identify and report any non-compliant billing issues that may delay payment.

  Provide support to the Call Center during peak periods.

  Experience with the HighRadius collection tool is preferred.

  Experience with SAP S/4HANA is preferred.

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• Associate’s degree, or at least four years of industry-related collections experience
• Accounts Receivable experience preferred
• Strong understanding of payment options, invoicing, and AR reporting processes
• Excellent communication skills
• Ability to analyze customer aging reports to minimize delinquencies and identify risk
• Proficient computer skills, including Excel, Word, and PowerPoint
• Well-organized and self-directed; requires minimal supervision
• Demonstrates leadership potential
• Advanced problem-solving skills
• Experience in customer relations or customer service functions
• Proven collections track record, including negotiations and other methods to secure payment

• Travel 0-10%
• Permanent
• Benefits eligible