Credit And Collections Specialist

The Collections Specialist is responsible for a wide range of collections and customer service activities for an assigned customer portfolio. Key duties include ensuring the timely recovery of outstanding payments, performing account reconciliations, coordinating the resolution of disputes, meeting RBDC DSO and overdue accounts receivable targets, and providing support to field teams.

RESPONSIBILITIES

Areas that play to your strengths

All the responsibilities we'll trust you with:

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• MANAGE THE PROCESS

  Maintain an accurate and up-to-date accounts receivable aging report for all customers.

  Reconcile monthly customer statements and credit memos.

  Identify all accounts with credit risk on a daily basis and pursue aggressive collection efforts as appropriate.

  Regularly contact customers to follow up on account status and past-due balances, and document all

  communications.

  Record all customer promises to pay.

  Understand and use established escalation channels.

  Identify and record bad debt and uncollectible amounts for management review.

  Ensure statements are sent to all customers with payment terms, using their preferred delivery method and

  schedule.

  Provide invoices to customers as required or upon request.

  Maintain up-to-date customer contact records.

  Identify and report billing issues that are not compliant with requirements and may delay payment.

  Provide call center support during peak periods.

  Experience with the HighRadius collection tool is preferred.

  Experience with SAP S/4HANA is preferred.

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• Associate degree, or at least four years of industry-related collections experience
• Accounts receivable experience preferred
• Strong understanding of payment options, invoicing, and accounts receivable reporting processes
• Excellent communication skills
• Ability to analyze customer aging reports to minimize delinquencies and identify risk
• Proficient in computer use, including Excel, Word, and PowerPoint
• Well-organized and self-directed, requiring minimal supervision
• Demonstrates leadership potential
• Advanced problem-solving skills
• Experience in customer relations or customer service functions
• Proven track record in collections, including negotiations and other methods to secure payment

• Travel 0-10%
• Temporary
• Benefits eligible