Coordinator, Business Operations, FIFA World Cup 2026

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience. 

Reporting organisationally to the Manager, Business Operations, the Coordinator, Business Operations will be a key member of the  FIFA World Cup 2026™ Safety and Security (SEC) Planning & Administration team. The Coordinator will work in close collaboration with the many functional areas across FIFA™ with focus on delivering Safety and Security programs across all venues. The role will support the execution of FWC26™ Security tournament operations, including but not limited to, centrally collating, coordinating, and reviewing information from FWC26 sites (stadiums, non-competition venues), building and maintaining extensive reporting functions to appraise central Security leadership, performing auditing functions to ensure delivery of Security contracts, and generally supporting Safety and Security functions across the FWC26 tournament footprint. This role will also be responsible for delivery and improvement of Safety and Security administration processes.

The main responsibilities and oversights of the Coordinator, Business Operations for the FIFA World Cup 26™ include:  

• Organize and manage multiple projects in tandem, to include large data collection and organization projects, supporting wider SEC planning and Administration objectives, and providing solutions for operational team’s needs
• Prepare regular reports on the status of Safety and Security operations at venues (hotels, training sites, team base camps, etc.) and and create recommendations for Exec. Director of Safety and Security and the Chief Safety and Security Officer visibility
• Support daily auditing processes that evaluate operational and financial delivery of contracts across all FWC26TM sites
• Learn and manage the implementation and tournament delivery of multiple operational technologies and systems that support reporting activities
• Execute streamlined processes for Integrating security considerations into project team documentation and alignment across different functional areas, ensuring security is embedded in overall FIFA26 planning initiatives.
• Support operational readiness and requirements to field SEC elements. 
• Collaborate effectively across all SEC teams and with relevant FIFA26™ departments to integrate and communicate safety and security objectives and projects.
• Be willing to adapt and change to tournament time requirements in support of SEC operations

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Education & Qualifications

• Bachelor’s Degree or at Least 3 years of experience or educational equivalent in project management, business administration or management, sports management or related fields.
• Must be able to pass a comprehensive background check.
• Must be willing to work long hours and be on call 24/7 during the tournament.

Work Experience

• At least 4 years of demonstrated proficiency in project management principles and delivery of complex and fast moving projects. 
• At least one year of experience in relationship management, international or sports related fields a plus OR at least one year of business administration or operational planning experience
• Demonstrated ability to work effectively with stakeholders at all levels.
• Demonstrated ability to manage multiple complex projects in tandem
• Demonstrated ability in project work to handle high pressure situations, tight timelines, and multiple unknowns 
• Demonstrated ability to work in high demand and pressure situations 
• Demonstrated ability to develop creative solutions to challenges emphasizing team strengths
• Demonstrated ability to excel in a team focused environment
• Knowledge of sport event, or safety and security planning a plus.

Languages

• Fluent in English (written and spoken)
• Spanish and/or French proficiency is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio and Project), planning software and online collaboration tools And/or venue related tools such as Monday.com, Miro, PowerBI, WeTrack, etc.