Content Operations Manager: Planning and Analysis

Set the bar for greatness...

The FA are excited to be searching for a Content Operations Manager - Planning & Analysis. This is the leading role in the creation and optimisation of planning and data frameworks, driving key projects and developing technological advances as a pivotal part of our work in supporting and delivering The FA's content strategy across England teams and FA Cups.

The successful candidate will sit at the heart of the Content team with a touchpoint across all areas of the department, driving efficiency, clarity, productivity and accountability while managing relationships with a wide array of internal and external stakeholders.

What will you be doing?

• Owner of short and long-term planning processes, frameworks and related documentation.
• The key account holder of centralised project management, workflow and data tools.
• Build and lead processes for how requests are briefed into the Content team (and supporting agencies) by the wider organisation.
• Manage and optimise processes - you'll diligently streamline team operations through the effective management and optimisation of tools, systems, processes and workflows.
• Lead on automation of processes across the team, using a variety of digital tools and systems, to promote more efficient ways of working.
• Driving how we use data and building data curiosity to inform content planning, production, distribution and analysis.
• Support content production and budget management across England and FA Cup brands.
• Creation and management of centralised dashboards to enable clear communication around project status.
• Support Senior Content Operations Manager with team development, culture, purpose and direction.
• Responsible for line management and setting of day-to-day editorial planning direction and standards, as well as ensuring milestones, commercial requirements and an EDI calendar are delivered.
• Executes additional tasks as required in order to meet FA Group's changing priorities.
• Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
• As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

Knowledge:

• Ability to understand and implement technology to aid efficiency, transparency and scale.
• An ambition to grow, improve and progress, with acute self-awareness of strength and development areas.
• Understanding of end-to-end content production processes.

Experience:

• Experience (relevant to the role) working in the digital space, preferably at a publisher, creative content agency or rights holder.
• Expertise in the use of data, analytics and business intelligence tools and how to tell stories and communicate the value of content.
• Large-scale calendar management across multiple brands and platforms.

Technical Skills

• Extensive experience with Excel.
• High level of numeracy and attention to detail.
• Ability to demonstrate excellence in project management in a content environment.
• Proficiency with project management tools - you're well versed in using tools and software (e.g. Airtable, Asana, Trello, Monday)
• Excellent written and verbal communication skills.
• Ability to create presentations and present to a wide range of key stakeholders.

Beneficial to have:

Knowledge:

• A strategic and forward-thinking individual, able to conceptualise and execute complex plans, balancing various priorities while guaranteeing complete transparency.

Experience:

• A strong working knowledge of end-to-end campaign executions and management of stakeholders.

Technical Skills:

• The ability to connect various sections of a large organisation, influence peers and engage stakeholder groups.
• Ability to use Power BI or other dashboard creation software.
• Basic production and budgeting knowledge.

Please note, that the 1st stage of interviews is scheduled to take place on Thursday 16th of January on Microsoft Teams.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
• Free, nutritious lunches, at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional Thank You days leave, volunteering days as well as 25 days annual leave.
• A hybrid working model offering greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

Our Organisation

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup and Women's Adobe FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.

Your contract with The FA will specify a fixed location of Wembley Stadium or St. George's Park unless the role is advertised as a home-based contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.

The FA, For All, For You

Our equality, diversity and inclusion strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.

https://www.thefa.com/-/media/thefacom-new/files/about-the-fa/2021/fa_a-game-for-all-strategy.ashx

A Game For All outlines three key strategic commitments - Lead the Change, Be the Change, and Inspire the Change - which will ensure tackling discrimination remains a core priority for English football for years to come.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.